darkSpyro - Spyro and Skylanders Forum > Skylanders: Imaginators > Custom Imaginator Figures Are Being Delivered --- Post Yours!
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Custom Imaginator Figures Are Being Delivered --- Post Yours!
optimall Yellow Sparx Gems: 1034
#151 Posted: 18:41:24 05/12/2016
So it has been 54 days since I placed an order for a figure, should I be worried?
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optimall Yellow Sparx Gems: 1034
#152 Posted: 18:44:31 05/12/2016
Ps.
I'm in australia.
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TrapGiant Blue Sparx Gems: 547
#153 Posted: 19:02:27 05/12/2016
They don't deliver to Australia, if you've already payed, call Activision and ask for the figure, or your money back.
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angelg Gold Sparx Gems: 2663
#154 Posted: 19:05:12 05/12/2016
Quote: optimall
So it has been 54 days since I placed an order for a figure, should I be worried?


Did you hire a mail forwarding company like shipito? If I were you I would contact both the mail forwarding company and Activision to make sure where the problem truly lies.
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optimall Yellow Sparx Gems: 1034
#155 Posted: 19:23:26 05/12/2016
No, I have several orders after Australia got cut from the overseas postage offer being sent to a mail forwarding company, but this one was when Australia was allowed to order.
The order was placed on the 13th of September, Australia launch day.
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angelg Gold Sparx Gems: 2663
#156 Posted: 19:41:55 05/12/2016
^I have the feeling that the fact Australia and other countries were allowed to place orders for a short period of time was, in fact, an app mistake, as they never had intention to make international shippings, apart from UK.

If I was you I woud contact Activision. You can fill a form in their website, which is specifically intended for customers who had for issues with imaginators prints.

Btw, the other ones you have them sent to mail forwarding companies, you haven't get them yet?
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optimall Yellow Sparx Gems: 1034
#157 Posted: 21:45:57 05/12/2016
Quote: angelg
^I have the feeling that the fact Australia and other countries were allowed to place orders for a short period of time was, in fact, an app mistake, as they never had intention to make international shippings, apart from UK.

If I was you I woud contact Activision. You can fill a form in their website, which is specifically intended for customers who had for issues with imaginators prints.

Btw, the other ones you have them sent to mail forwarding companies, you haven't get them yet?


Man that sucks if they don't honor the orders that went through to Australia. That was their mistake, not mine.

I have 6 further orders all on the same day going to an american mail forwarding address that are all 32 days old and have not turned up.

used the activision support form for skylanders creator app USA and got this reply.

"Hello Joshua,
Thank you for contacting Activision.
We are sorry to know you have not received your order. We are happy to help you.
Unfortunately, we do not have a tracking number. However, the estimated time of delivery is from 1-2 weeks.
We appreciate your patience and hope you have a great week.

Sergio C.
Mustang & Sally Specialist | Player Support


I have since told them we are past 4 weeks. No response as of yet.
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Edited 1 time - Last edited at 21:46:48 05/12/2016 by optimall
optimall Yellow Sparx Gems: 1034
#158 Posted: 21:50:12 05/12/2016
Quote: angelg
^I have the feeling that the fact Australia and other countries were allowed to place orders for a short period of time was, in fact, an app mistake, as they never had intention to make international shippings, apart from UK.


Have been given a reply for the Australian order too.

"Hello Joshua
Thank you for contacting us.
Unfortunately we do not have a way to check the status of orders placed through the Skylanders: Creator App, how long ago did you placed your order? Remember you need to wait the standard delivery time which is from 6 to 8 weeks, after that time if you have not received your order then we can escalate the problem and find a solution for you, remember you can also check the Frequently Asked Questions article from our official website: https://support.activision.com...ted-Figure-FAQ/
We will be waiting for your information.
Regards,
Moises H.
Mercenary, Assassin | Player Support"


So, Tomorrow is 8 weeks will push for some kind of resolution.
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TrapShadowFan Emerald Sparx Gems: 3473
#159 Posted: 21:53:54 05/12/2016
Does anyone know what weird parts like the lightbulb head, spark parts, or hypno eyes look like on a figure?
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Edited 2 times - Last edited at 21:54:37 05/12/2016 by TrapShadowFan
angelg Gold Sparx Gems: 2663
#160 Posted: 23:28:35 05/12/2016
@optimall: It seems they give no option but to wait the full 8 weeks before they can provide any real help. However, people who had issues with imaginators (including myself) got codes or other compensations methods which really made up for the problem, so I don't think you will be left empty handed, sooner or later you'll get your product. If you are in a hurry though, I would suggest you contact Dan Ko from shapeways, he is the responsible for all the imaginators stuff: he was useless for me, but considering your request is transport-related, he may be able to tell you something.

@trapshadowfan: I can only tell how some levitating parts like the celestial halo look: it is attach to the back of the head through a small white piece. If you look at the imaginator from the front, it gives the impression the halo is levitating. The ilusion ends quickly if you look by side or the back of the toy.
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Street50 Yellow Sparx Gems: 1897
#161 Posted: 00:11:05 07/12/2016
I just received UPS notification. 3 out of 4 of my customs have been shipped and will be here Monday. Hopefully I can find my good camera and maybe take a youtube video unboxing.
AdamGregory03 Gold Sparx Gems: 2156
#162 Posted: 01:11:37 07/12/2016
Quote: Street50
I just received UPS notification. 3 out of 4 of my customs have been shipped and will be here Monday. Hopefully I can find my good camera and maybe take a youtube video unboxing.


Where did you receive this UPS notification? In your email or...?
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Street50 Yellow Sparx Gems: 1897
#163 Posted: 03:04:42 07/12/2016
Quote: AdamGregory03
Quote: Street50
I just received UPS notification. 3 out of 4 of my customs have been shipped and will be here Monday. Hopefully I can find my good camera and maybe take a youtube video unboxing.


Where did you receive this UPS notification? In your email or...?


Yes but it wasn't your typical UPS email Notification. It was informing me that there was a delay in my delivery. I then checked my UPS and saw that they were coming.
AdamGregory03 Gold Sparx Gems: 2156
#164 Posted: 03:14:41 07/12/2016
Quote: Street50
Quote: AdamGregory03
Quote: Street50
I just received UPS notification. 3 out of 4 of my customs have been shipped and will be here Monday. Hopefully I can find my good camera and maybe take a youtube video unboxing.


Where did you receive this UPS notification? In your email or...?


Yes but it wasn't your typical UPS email Notification. It was informing me that there was a delay in my delivery. I then checked my UPS and saw that they were coming.


Ah, okay. Thought I'd ask because... Well, still nothing on my Doomlander figure.
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Meximanly Red Sparx Gems: 37
#165 Posted: 05:03:23 07/12/2016
Quote: Street50
Quote: AdamGregory03
Quote: Street50
I just received UPS notification. 3 out of 4 of my customs have been shipped and will be here Monday. Hopefully I can find my good camera and maybe take a youtube video unboxing.


Where did you receive this UPS notification? In your email or...?


Yes but it wasn't your typical UPS email Notification. It was informing me that there was a delay in my delivery. I then checked my UPS and saw that they were coming.


What were your order numbers, if you don't mind me asking? I'm still waiting for my order (1801) to arrive.
Street50 Yellow Sparx Gems: 1897
#166 Posted: 15:33:17 07/12/2016
Quote: Meximanly
Quote: Street50
Quote: AdamGregory03


Where did you receive this UPS notification? In your email or...?


Yes but it wasn't your typical UPS email Notification. It was informing me that there was a delay in my delivery. I then checked my UPS and saw that they were coming.


What were your order numbers, if you don't mind me asking? I'm still waiting for my order (1801) to arrive.


I don't think the order number is really going to matter. Even some here have said that they ordered a few of them but their first order has not come yet only some of their later orders.
Besides getting the UPS delay notification on the three I did not actually get a notification until that point. Mine appear to have been shipped on the 5th.
Who Knows which ones actually shipped but my order numbers were

1804 and 1805 were ordered 11/15 at 9am EST
1987 was ordered 11/22 4am EST and 1990 was ordered 15 minutes later


But given that last order you'd think 1987 and 1990 would ship the same day. I was expecting when I did an unboxing video of them that i'd be doing two at a time. Once again though since I did not get ANY type of notification from UPS until the delay I even checked earlier yesterday on myups there is a possibility that all 4 orders shipped.
Edited 2 times - Last edited at 16:20:30 07/12/2016 by Street50
optimall Yellow Sparx Gems: 1034
#167 Posted: 22:01:37 07/12/2016
Wow, and I am still waiting on order 1180
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Street50 Yellow Sparx Gems: 1897
#168 Posted: 12:00:19 12/12/2016
2 out of the 3 shipped will be delivered today, third should be delivered tomorrow and i'm crossing my fingers but doubting it that the 4th will be with it... very doubtful though.
I will try to make a video and take photos Tuesday or Wednesday hopefully I can avoid opening anything until then.
fairyland Emerald Sparx Gems: 3800
#169 Posted: 17:51:41 12/12/2016
Quote: optimall
Wow, and I am still waiting on order 1180



My replacement order is #1828 and still nothing...this is why I don't order off ebay. With ebay I would have filed a claim by now and got my money back. smilie They don't allow sellers to be lazy. I'm betting that they are having a lot of trouble with these custom figures which is causing a delay.

-EDIT-

OMG minutes after writing this, UPS delivered a Shapeways box to my door! She turned out rather well. What surprised me is that Naga types sits on stone blocks. smilie Very interesting! I totes did not expect that! I'm a little too busy to take really good detailed images of her, but I really do like how she turned out. I hope you do too!


[User Posted Image]

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Edited 1 time - Last edited at 18:17:20 12/12/2016 by fairyland
spyrocrash Platinum Sparx Gems: 5002
#170 Posted: 18:10:46 12/12/2016
So how do you track the order of your figure exactly? I tried going back to the app, but I can't figure it out.
fairyland Emerald Sparx Gems: 3800
#171 Posted: 18:24:59 12/12/2016
Quote: spyrocrash
So how do you track the order of your figure exactly? I tried going back to the app, but I can't figure it out.


You don't. It comes when it comes. No way to know when it was sent nor when it'll arrive. This was basically how orders were like some 20 years ago. You send in your money and just wait a month to two months to get it. Very primitive to see a company being like this today, huh?
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AdamGregory03 Gold Sparx Gems: 2156
#172 Posted: 18:25:39 12/12/2016
Still nothing on my Doomlander figure. smilie
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trixster68 Emerald Sparx Gems: 3563
#173 Posted: 23:45:12 12/12/2016
She looks way cool.
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Street50 Yellow Sparx Gems: 1897
#174 Posted: 01:17:45 13/12/2016
what was her Element Fairyland?
fairyland Emerald Sparx Gems: 3800
#175 Posted: 06:05:52 13/12/2016
Quote: Street50
what was her Element Fairyland?


Long story. She's Karai (in serpent form) from Teenage Mutant Ninja Turtles 2012. Basically Karai is Master Shredder's daughter but for reasons she ended up getting mutated into a serpent form. I couldn't resist making her when I saw the serpent hands in the Skylanders app.

[User Posted Image]


I picked Dark Element as she was already quite the dark angsty character before her transformation. Now she's all feral, slithering around lost in the shadows not really knowing who she is anymore but hunting prey like an expert killer. Very dark stuff! Probably too dark for Skylanders, right?

Overall she turned out a lot better than my prior figure. Still I can tell that they didn't use enough glue on this one as well. The last one flopped out of her base and broke. So I'm going to take really good care of this one and probably order a set of 10 cards for my 10 element characters for actual use. Even if this Skylanders will be the last, it'll be nice to have a set of personal created Skylanders to call my own.
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ZapNorris Ripto Gems: 5109
#176 Posted: 22:34:06 13/12/2016
anybody get theirs from the creator contest?
Street50 Yellow Sparx Gems: 1897
#177 Posted: 01:30:35 14/12/2016
I'm going to be too busy to post a video like I wanted to tomorrow. So i went ahead and tried to take photos. Too dark I think though.
But I think it's important to see the parts and know what you are getting.

As I've said many times throughout the board I only create humanoids so I'll be a bit boring.

Street my main character
[User Posted Image]
ONe thing bothered me off the bat... Maybe it was my contact lenses or something but I always thought the shirt I was giving him was a light blue and the cape was a darker blue but turns out the shirt was really purple But on my tv screen and on the Galaxy tablet it looked "blue" but then I looked on my Ipad and noticed it really was purple...

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Notice his thumb coming right through. Doesn't bother me but interesting to notice.

[User Posted Image]
[User Posted Image]


Anna
[User Posted Image]
Once again I took the shorts to be sorta a midnight blue in game and on the Galaxy App but they are actually purple. I should have given her a bobbed and beautiful head.

[User Posted Image]
[User Posted Image]
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I said I'd try to do a Sofia the first in game and I NEEDED to try and do a Princess figure... Though I probably should have rethought a few things with her though. I gave her Mysticats staff because of her connection with Animals. But I probably should have made her a smasher instead or kept her a sorcerer but put her as Earth Element so she could summon help.

[User Posted Image]
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Now comes a problem!
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notice something??

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Street my main character is TINY! compared to the other two. The other two are rather big.
Street and Anna are the same hight the only one I made really short was Sofia.
Edited 1 time - Last edited at 01:31:26 14/12/2016 by Street50
angelg Gold Sparx Gems: 2663
#178 Posted: 10:44:04 14/12/2016
Sofia is the best looking one, I like her. Everything in her looks very good: the staff, the head, the dress. Plus she doesn't look blurry, which is something frequent with these prints and the colors can be clearly distinguished one from another. Excellent.

On the other hand, I tought Street would look better. His head doesn't look as good as the other Sir Hoodington figures, which is weird, since it's the exact same part.

Anna doesn't look bad, my only complaint is that the head looks slightly blurry, but the rest is good.
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fairyland Emerald Sparx Gems: 3800
#179 Posted: 21:22:38 14/12/2016
You know...Sofia should have been the FIRST one that you had reviewed, not the last. OK, bad pun I know. LOL I wonder if anyone else got the joke? And I'm glad I'm not the only one that comes up with regular names for their characters and not fancy punnish ones. I was starting to feel left out in that aspect.

Overall a nice selection, but yeah that is an amazingly short one. smilie Are you sure that you had resized Street to a bigger size? You could complain to them about the size, but I doubt you'd get anywhere. Someone else I know got a really awful looking one and he was trying to fight the company for a replacement because it turned out so awful. I don't know if he had any success. A wrong size like that should be grounds for a replacement in my opinion, as now you have a dwarf to go with your amazons. smilie

Did anyone else see that a recent ad says "while supplies last" on these? I wonder if they are planning a cut off date on them. Not that I plan to buy another, but I found it interesting that they had "supplies" for something that is pretty much can be made indefinitely on their machines. Probably the cases and boxes that they go into are limited, but still if they were selling them profitably I doubt they'd ever stop production.
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Street50 Yellow Sparx Gems: 1897
#180 Posted: 23:56:42 14/12/2016
I agree that Sofia got the better paint job of all of them. Feels like they did quality work on her hair in my opinion.
I kinda nickpick about how her body looks but overall she came out pretty good.

Oddly I opened them up in the same order I ordered them. You'd have thought with opening all three that somewhere I would have got one over the other but no I actually opened them in the exact order, Whie Sofia was my third character I ordered she was also ordered with my fourth the exact same day so I didn't know which one was going to be there. But I took the pictures as I was opening them and putting them on that site so my reactions are the reactions I was getting right then and there and the order i took the photos and posted them.
Well other then Sofia, my characters are my own characters that started since Elder Scrolls Daggerfall. I've created my own stories and lores around them so I don't tend to give them goofy or strange names but whenever there is a creation system I always try to put the lot of them in some way. Street probably being the only true "odd" name but I'm fine with the reason I gave him to be called it. But I think maybe bitfrost or someone told me the skylanders themselves are using nicknames too and what they are being called aren't their actual names.

I'm not going to complain overall while I think Street is the most lacking in quality of the three. When I first took him out of the box I wasn't complaining and thought everything was normal and I was impressed with some of the detail that was actually there. I could be wrong but I will assume it might have something to do with the sword. the Sword is almost as big as him and it's almost touching the dome while Anna's isn't.. Before I opened Anna's I put street back in so I didn't even think there was a size difference at first. But then I opened Sofia and then I realized Street doesn't even make it to their chests. Poor him. But yeah Sofia height wise in the creation screen was like a bit shorter then normal height. Street and Anna are both just one slot down from the highest height and both have increased leg length. Sofia is oddly the biggest of the three figures. Yet Street stat wise on the screen should have been bigger in all areas except for the legs which went to Anna.


The "while surprise last" was on since the beginning I believe. That's why i've ordered so many of them so close together. I want to try and get a few of them while I can.
Edited 1 time - Last edited at 00:04:01 15/12/2016 by Street50
optimall Yellow Sparx Gems: 1034
#181 Posted: 20:56:24 16/12/2016
9 weeks 2 days and counting.
Activision wont just tell me if they have sent it. they have no clue.
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fairyland Emerald Sparx Gems: 3800
#182 Posted: 22:01:34 16/12/2016
Quote: optimall
9 weeks 2 days and counting.
Activision wont just tell me if they have sent it. they have no clue.


If you had used a credit card, file a charge back. If you had used a debit card, call the bank to see what your options are. Some debit cards you cannot do this with, some you can. It's basically why you shouldn't ever use a debit card to buy anything as you don't have the same coverages as a credit card.

Anyway, once a charge back is registered, I'd wager anything that Activision will react with the speed of light into investigating your order. They cannot be that sloppy where they cannot track the order, they just have no motivation to do so right now. Sometimes you just have to be a little pushy (a charge back) to get results.
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skylandsfan Emerald Sparx Gems: 3342
#183 Posted: 03:35:02 18/12/2016
Waiting on #2797. Won the life contest, and I can't wait to see him. This is what I got:
[User Posted Image]
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optimall Yellow Sparx Gems: 1034
#184 Posted: 13:54:10 20/12/2016
So 10 weeks, still no 3d print.
No confirmation of any kind.
Activision could care less.
They just keep handballing it , saying please wait another 2 weeks.
Can't do a chargeback.
I am so pissed at this whole thing.
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angelg Gold Sparx Gems: 2663
#185 Posted: 14:11:53 20/12/2016
^I have sent you a pm with Dan Ko's email. He is the responsible for the printed skylanders at shapeways. If I were you I would sent him an email explaining the issue.
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AdamGregory03 Gold Sparx Gems: 2156
#186 Posted: 14:22:18 20/12/2016
^Can I have that email link too?
'Cause I've still never gotten my Doomlander figure.
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angelg Gold Sparx Gems: 2663
#187 Posted: 15:09:18 20/12/2016
^Sure, pm sent. I have also added this shapeways customer service employee's email, Christel, who was really helpful.
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Edited 1 time - Last edited at 15:12:38 20/12/2016 by angelg
optimall Yellow Sparx Gems: 1034
#188 Posted: 21:36:32 20/12/2016
Quote: angelg
^I have sent you a pm with Dan Ko's email. He is the responsible for the printed skylanders at shapeways. If I were you I would sent him an email explaining the issue.


Thank you so much.
I will get on them right now.
thank you again.
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angelg Gold Sparx Gems: 2663
#189 Posted: 07:57:58 21/12/2016
^No problem. There is also this service customer shapeways email, in case Dan Ko doesn't answer as fast as you need:

service@shapeways.com
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AdamGregory03 Gold Sparx Gems: 2156
#190 Posted: 03:53:55 22/12/2016
So little update on my ordering predicament.

Apparently my order is an Activision order, and that means there's nothing Shapeways can do about it.

Which means I have to go to Activision's support.

Which means I need to create an Activision account.

But in order to create an Activision account you need to use either PlayStation, Xbox, or Steam.

Three platforms that I don't use.

All I feel at this moment is immense frustration.
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angelg Gold Sparx Gems: 2663
#191 Posted: 08:07:10 22/12/2016
^Damn, I can't believe they weren't even able to provide some info about your shipment.

You may not need to use one of these platforms to register your account. Give it try, register yourself pretending you have playstation and fill this form at their website:

https://support.activision.com...ers_Imaginators
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AdamGregory03 Gold Sparx Gems: 2156
#192 Posted: 13:38:47 22/12/2016
I'm not going to lie about what platform I use, that's just gonna make things troublesome later.
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angelg Gold Sparx Gems: 2663
#193 Posted: 14:08:58 22/12/2016
^You don't need to, there's the Wii U option.
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AdamGregory03 Gold Sparx Gems: 2156
#194 Posted: 14:13:31 22/12/2016
Where are you seeing a Wii U option?
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sinkillerj Green Sparx Gems: 489
#195 Posted: 14:47:38 22/12/2016
You could just register for a normal Activision account... I'm not sure why you think you need one of those...: https://s.activision.com/activision/registrationDetails


Regardless, your chosen login method has NO impact on your support cases, its simply for community integration. Playing on multiple platforms is quite common.
angelg Gold Sparx Gems: 2663
#196 Posted: 15:24:20 22/12/2016
Quote: AdamGregory03
Where are you seeing a Wii U option?


In order to get to the this link below (which is the form you need to fill in order to solve your issue), I was previously asked which platform I was playing on, and Wii U was among the options:

https://support.activision.com...ers_Imaginators

Additionally, like sinkillerj pointed out, when you register for account at Activision's site you are not asked for your platform.
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Edited 1 time - Last edited at 15:25:11 22/12/2016 by angelg
AdamGregory03 Gold Sparx Gems: 2156
#197 Posted: 15:45:02 22/12/2016
All right... Well now hopefully it'll work.
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TrapShadowFan Emerald Sparx Gems: 3473
#198 Posted: 16:20:34 22/12/2016
I tried ordering a figure today but no matter what year I enter for my birthdate, it claims I need to be 18 or older. I'm 17 at the moment so I assume it detects the google account you're using or something? I'll try on another phone later.
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optimall Yellow Sparx Gems: 1034
#199 Posted: 00:43:12 23/12/2016
Quote: AdamGregory03
So little update on my ordering predicament.

Apparently my order is an Activision order, and that means there's nothing Shapeways can do about it.

Which means I have to go to Activision's support.

Which means I need to create an Activision account.

But in order to create an Activision account you need to use either PlayStation, Xbox, or Steam.

Three platforms that I don't use.

All I feel at this moment is immense frustration.



Good to know I'm not alone.
So its 10 weeks and one day now.
Used the email address for Shapeways and the reply was "don't stress, Activision is on the case, it's all up to them." only to find that activision has yet again closed my disputes and put RESOLVED beside them.
THEY ARE NOT BLODDY RESOLVED!!!!!!!!!!!!!

When I got back in touch with activision, they said yet again, wait until it has been 8 weeks and we will escalate the matter. they even put this message in a reply to a message from me stating it has been 10 weeks.
and I already had an escalated account which they closed without giving me an answer.

I want to burn Activision HQ to the ground.
AAAAAAARRRRGHHHHHHHH!!!!!!
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Bifrost Platinum Sparx Gems: 7497
#200 Posted: 01:22:36 23/12/2016
Did you use paypal or something similar? If it's well past the estimated delivery time, might be grounds to try a chargeback.
I might be super wrong but I've never ordered from places that didn't have something to fall back on like PP unless it was really cheap.
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Edited 1 time - Last edited at 01:23:51 23/12/2016 by Bifrost
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