Quote: Wynne1975 post=3077575I bought all the Legendary figures from eBay. Got a card today saying that I need to pay £22 customs fees (including handling charge). Not happy about it at all, I had asked the seller to not include an invoice and mark it as a gift, they said they did but I won't find out the story til tomorrow.
They can't charge on gifts under £40 but if it's obvious its been bought, how have they come to £16 on items that retail for $30 total (£20)? If the seller has included an invoice, they're getting negative feedback.
Ochies. That was one thing I was afraid of happening. I mentioned to the seller before I committed to buy "...hopefully customs wouldn't charge me much importing these into the UK!". To which the seller replied: "I will make sure I send as a gift and put a value of $10 on the package". To the best of my knowledge, it is fraudulent/illegal to ask someone to mark a purchase as a gift because of the lower cap on customs. I wouldn't know for certain if the seller has marked the package like he said until it arrives.
Quote: Wynne1975 post=3077577I've found that the only person worth speaking to at TRU Exeter is Matt. Excellent customer service skills, strong knowledge, tells you when to ring up and when to come in etc. There is a girl (not naming) who is terrible. Plymouth store are appalling for information.
The only TRU staff member worth talking in the London area is Craig the Multimedia Manager in Collier's Wood TRU. Out of the four branches I ring, he is the only one with consistent, correct and up-to-date information.
On a side note, if anyone does have a TRU staff member to recommend, then please ring the TRU helpline/the store the person works in and recommend them. In other shops and businesses, if a staff member is recommended by a customer, they can get a cash bonus. I don't know if TRU has this policy, but they may. Nothing says "Thank you for helping me get my Skylanders" more than a bonus in your paycheck!