darkSpyro

Curious to know if this has happened to anyone else...

My Dark Blast Zone was broken out of the box. Instead of taking the entire set back to exchange at Gamestop on release week, I decided to go through support.

Big mistake.

After waiting an unusually long amount of time for the package to arrive, I opened it to find a Legendary Bouncer figure. After numerous calls (actually just got off the phone with them), i'm still stuck in the "we're looking into what happened" cycle. I have a bad feeling that I'm going to end up without a figure that I bought a $100 Dark Starter for.

Has anyone else had issues like this with support? What did you do?

no, what d you mean broken anyway???

We had a dark slobbertooth bad out of the box and going to take it back to gamestop for a full game swap.

Everything went fine for me when I ordered a S1 Gill Grunt (portal kept glitching saying contact support) and a S1 Drobot who I feared was broken after getting drenched in my older sister's Dr. Pepper (he works perfect so I have 2 S1 Drobots). But variants might be more difficult since they need to make sure your not lying more than with a normal character.

@goldenrushducks - the figure simply would register. The blue base what partially detached from the actual "fire" section.

@JetVac96 - That's my worry. I called before sending the figure to make sure they needed it. I sent it, but obviously the figure (apart from receipt, box, and other figures) was my only proof that I actually OWN it.