darkSpyro

My daughter did "something" and my game is reset. I have no idea how to retrieve my game from the "cloud" Can anyone help me out here???? Lost 800 gems, all my skylanders, back to level 2. ... I just don't know how to get my saved version back

Was your game associated with an Activate or Facebook account? If so, she may have logged your account out of the game. What you need to do is log back in. To log back in go to the banner on the bottom right, click on it. Click on the icon that looks like 2 people. On the left hand side you should see the icons for Facebook and Activate. Choose your account type and login. Hopefully you can get your game back. Fingers crossed.

This version doesn't have the social icon

Quote: Ndfox

This version doesn't have the social icon

What do you mean? There isn't a version without the social icon. If it's not there, then there's something wrong with your game. Might have to talk to tech support about that.

PROBLEM SOLVED. My daughter did, as you predicted, shut off activate. The "2 people" social icon was gone in the new version of the game. To get that icon back, I had to go into the settings and establish my age again. Once I did that, the social icon appeared again. I could sign into activate and I got my islands back unscathed. Thank you for your advice!

My son did the same thing about a year ago and I started over and realized two months later that my game was still there but the one I had restarted was better is I went with it instead. Way to use the forums to get back on top. I wish I had thought of that a year ago. I really didn't like buying Thumpback twice!