darkSpyro

What is going on I was level 39 had every skylander and now my game has reset I have spent loads on this game I'm gutted, can somebody contact me urgently this is ridiculous. A very unhappy bunny

Are you 100% sure you didn't accidentally get logged out?

Yes I have tried logging out and logged back in and everything is gone, I don't know what to do, I just want to cry.

So sorry to hear this. I hope you can recover your game. When I first started I had some things disappear. I contacted activision and after sending them the files they requested and a three hours discussion I was given the gems to purchase the things again. The man said by the files I sent they could see I had acquired the items I said were missing. Good luck getting your progress back again.

The only way I can contact Activision is an American telephone number, I'm in the UK so that is no good, I dont know what to do, I have lost all, I had every giant and alt house, max shrines, every skylander and 39 levels, over 2000 wish stones, millions of gold and millions of energy all gone, what a great birthday present, it is my birthday this Wednesday, I have bought so many gems what a waste, I'm truly gutted. Goodbye to any friends I had on here sorry but I wont be able to play anymore, a very very unhappy Skylanderbunny

When I had issues, they were very receptive on Twitter.

My game is gone too. I was level 38 with all the characters, houses, etc.

This happened to me twice, once in July and again last Tuesday. I had to restore my iPad to an earlier backup. Took all day but at least I recovered almost everything. Good luck!

Happened to me the other day when I loaded the game over apples network. Luckily after it reset to zero I turned it off until I could load up my game from my iPad. It worked, got my stuff back. Never had problems with the game like that but it was the first time in a while I played it without wifi so maybe that's the reason.

My game came back suddenlu, though the save kill is back too.

My game was reset last sunday after the update to ios7. I restored the previous backup (just a couple hours old) and everything is fine ever since.

I was recovering my cloud save and the game also reset. Fortunately, I have a version on my IPad, so I hope I can recover it this afternoon
It is frustrating, such a game with so many technical bugs.

Hi there! Apologies for the delay. Sorry to hear about your reset. Did you save via Activate? Just to confirm, skylanderbunny is your Activate name? I will also need the email address to forward for an investigation. Approximately, how much money did you spend on gems? Your kingdom level was 39 before the reset and what was your level after? Thanks for the info!

^MD