darkSpyro

What the hell is the secret handshake in contacting Activision! When the game was inaccessible a while back, they were easy to reach on FB, but now ........
I tried FB and all they have is black ops stuff and no recent updates and I can not login to the Activision support site to ask, but it seems to be a joke anyways. I lost over 600 gems and no idea why, they were ther one minute and gone the next. Thanks in advance!

If Advisor Orville doesn't get back to you here try tweeting @ATVIAssist.

The only way I found to open a support ticket was via phone, but it doesn't appear to mean anything. It was 20 days ago and the status is still "escalated." Good luck!

I feel your pain. I couldn't believe my eyes when clicking all the support links at the Activision site initiated a series of never ending circles which always end back at the support home page. Some of the support menus for Lost Islands don't even include Apple, iOS or iPad as supported platforms. There are plenty of users stuck in Load Error 13 limbo. If you're really lucky, it sometimes clears itself. I was one of the lucky ones.

Thanks everyone!

Hey LKNmomma,

Apologies for the delay. Don't hesitate to contact us on our support pages anytime you need help:
https://twitter.com/ATVIAssist
https://www.facebook.com/ActivisionAssist
I don't believe the secret handshake has changed. Up, up, down, down, left, right, left, right, B, A, select, start.

Sorry to hear about those 600 gems. What console are you playing on? What exactly was occurring in game when they vanished? ^MD

Quote: ATVIAssist

Hey LKNmomma,

Apologies for the delay. Don't hesitate to contact us on our support pages anytime you need help:
https://twitter.com/ATVIAssist
https://www.facebook.com/ActivisionAssist
I don't believe the secret handshake has changed. Up, up, down, down, left, right, left, right, B, A, select, start.

Sorry to hear about those 600 gems. What console are you playing on? What exactly was occurring in game when they vanished? ^MD

Dear ATVI assist. I am glad for LKNmomma that you were able to respond through this forum. But what about those people that don't use Facebook or tweet? I currently don't have an issue but what if I do? Are you always checking this site? And please don't give me that long distance phone number listed on the activision website..... Cause it ain't gonna happen.

Quote: LKNmomma

What the hell is the secret handshake in contacting Activision! When the game was inaccessible a while back, they were easy to reach on FB, but now ........
I tried FB and all they have is black ops stuff and no recent updates and I can not login to the Activision support site to ask, but it seems to be a joke anyways. I lost over 600 gems and no idea why, they were ther one minute and gone the next. Thanks in advance!

Maybe you were the victim of mariojedi's kid? Seriously though I hope you get that sorted out.

I've called the phone line twice and had good results each time.

Hi Dionysius,

We try our best to find players through forums, but with so many threads, it may take longer than expected. This is why we have a Twitter and a Facebook account so that you are able to contact us anytime and directly with your problem so that we can assist you faster. You can also contact us through here: http://support.activision.com/Contact_Us. Don't hesitate to reach out to us if you ever need assistance. We're here to help.^MD

https://www.facebook.com/ActivisionAssist
https://twitter.com/atviassist

ATVIAssist why do you include your website when it does not work?

People are constantly telling you that on Facebook but get brushed off with something like "but you have found us here now".

The average person would not know to use Facebook or Twitter or if they did do not want accounts due to security and privacy concerns.

Personally, on Facebook i do not have any posts to my wall or valid info on there in spite of having my settings to private. I simply do not feel safe. The only thing I use it for is to contact you!

Quote: Excelsior

ATVIAssist why do you include your website when it does not work?

If you mean the link not working, the period got rendered as part of the URL. If you use the one below you get a working page.

http://support.activision.com/Contact_Us

However, I tried the functionality on the page, and there was a lot of "reach us by phone", but never a send us an email.

I ran into the same problem trying to find an email address. I ended up calling them about some lost gems. Took about fifteen minutes, but they sent my son the gems no problem.