I was trying to add some skylanders to my collection on Universe and I lost the web codes for a couple of them so i tried the portal and after downloading all of the drives and updates it says my portal is connected but when I put a skylander on it they don't load and nothing happens. Am I doing something wrong or do I need to do something else? Please help.
Hello,
Please try uninstalling the current Spyro's Universe drivers, then re insert the portal to begin downloading a fresh set of drivers. Here is a link to our support site: https://support.activision.com...er-Installation
Please let us know if you need further assistance.
Best regards, ^JH
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