darkSpyro

I haven't been on Skylanders: Universe for some time now. So when I decide to head back on it, I find I've forgotten both my username and password. So I typed in my email address and they sent me my username. However, the username they gave me was invalid. It said it was 'portal king' even though you aren't allowed spaces. So I believe my username must be 'Portal_King'. So when I entered my username to retrieve my password, I received no email. I tried several different usernames similar to mine but none seemed to work. Anyone else had the same issue?

P.S. I know it is the right email address because my username got sent to it.