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Help Loading Portal Software on my Mac [CLOSED]
jbmindtrick Yellow Sparx Gems: 1201
#1 Posted: 19:29:10 10/08/2012 | Topic Creator
I can't get the portal software to load. I download it, run the installer and it says it's installed correctly yet when I go to plug and add Skylanders it tells me my portal software was not installed properly. The weird thing is when I install it my terminal pops up. No response from Activision. Anyone else have problems with a Mac.
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Real men play Skylanders, at least that's what my mom tells me.
Reimu Yellow Sparx Gems: 1076
#2 Posted: 20:19:27 10/08/2012
What is your portal? I mean, from which console is it?
Toyger Green Sparx Gems: 453
#3 Posted: 00:17:06 23/10/2012
I had problems with my portal at first too. But managed to fix it in the end, though I don't remember how...
Now I had to wipe my mac and reinstall this summer, thus the same problem again.
First I downloaded and installed, then I was prompted to do it again cause they noticed it was the new portal from Giants.

In the end I gave up and registered my new characters with codes.... Hope someone has any ideas =)

I have three portals:
3DS, bugged. Sent it to repair but they didn't do anything.... Skylanders load up in the air, not on the surface, and does not work at all with a computer/mac.
Wii Generation 1 and 2. Love that they have a cord now! I bough the full version just to get rid of the batteries! =D
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Ryanator20x6 Yellow Sparx Gems: 1848
#4 Posted: 01:06:43 23/10/2012
Where did my comment go?
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jbmindtrick Yellow Sparx Gems: 1201
#5 Posted: 19:46:10 25/10/2012 | Topic Creator
Anyone have any ideas on this yet?
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Real men play Skylanders, at least that's what my mom tells me.
ATVIAssist Blue Sparx Gems: 978
#6 Posted: 13:50:08 26/10/2012
Quote: jbmindtrick
I can't get the portal software to load. I download it, run the installer and it says it's installed correctly yet when I go to plug and add Skylanders it tells me my portal software was not installed properly. The weird thing is when I install it my terminal pops up. No response from Activision. Anyone else have problems with a Mac.


Hello jbmindtrick,

Which portal do you have, Skylanders Spyro's Universe, or Skylander's Giants. Also which platform was the portal purchased for? Have you already tried uninstalling and reinstalling the driver?
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jbmindtrick Yellow Sparx Gems: 1201
#7 Posted: 16:16:25 26/10/2012 | Topic Creator
Yea, I uninstalled and reinstalled about 5 different times trying a bunch of different settings in security etc.. I primarily tried the Wii SSU portal but do have the 3DS as well. I never even get a chance to plug it in because as soon as I click ok the portal driver is downloaded it gives me the error that it didn't load properly. I have now contacted Activision 2 or 3 times on this and they have not gotten back to me yet... Website help says download this new portal driver for mac only no download just PC
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Real men play Skylanders, at least that's what my mom tells me.
ATVIAssist Blue Sparx Gems: 978
#8 Posted: 08:46:27 27/10/2012
When you are uninstalling the driver is the portal connected to the PC or you remove the portal then uninstall?

^MS
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jbmindtrick Yellow Sparx Gems: 1201
#9 Posted: 14:07:40 29/10/2012 | Topic Creator
No I believe the portal is not connected because it never gets that far it tells me it isn't installed. I assume the driver is on the Mac only and doesn't necessarily transfer or load on the portal. Is this incorrect?
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Real men play Skylanders, at least that's what my mom tells me.
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