So recently I've come across a problem on the Skylanders Collection Vault App, I can not add/download new characters. Contacted Activision Assist and they are aware of this problem and I just have to keep checking back with the app until it's been updated/fixed. Most likely won't be fixed until SuperChargers comes out. Just like Lost Islands has been past few weeks, boring and will not mostly be updated until SuperChargers comes out :/
No way but to wait, unfortunately. The mobile games are all done by Vicarious Visions, and since they're doing the main game this year, either the mobile group is on a break or they were even moved to the console temporarily. I don't think Orville even showed up here recetly to respond to glitches or someone's curiosity.
--- SO I'LL GIVE YOU WHAT YOU WANT
(What I need is never what I want)