darkSpyro

I just got TT for the X-Box One for Christmas. I'm on the Monster Marsh level. I had just trapped Eye Scream and I accidentally took her trap out of the portal before the switch between her and my Head Rush was complete. It came on with the screen telling me to put the trap back in the portal. Even when I kept putting it back, it wouldn't go away. So we took the disc out and put it back in. TT would come up, but no visual would come up. We could hear everything, but we couldn't see anything. We repeated the process and it did it again. Has anyone else experienced this? What should we do? If I go to GameStop/Activision support, will we get back our progress?

Bump. I really need to figure this out. I can't play my game right now.

I think that the best you can do is contact Activision.

If you weren't very far along, you might try deleting all of the existing game data. I don't know where it's stored on the Xbox One, but I'm sure there's a way to manage game installs and game saves. I would first try deleting the game install data (it probably installs a bit even though it runs on disc). If that doesn't fix it, I would try deleting the game save, but this would mean you have to start over - not the characters, which is nice, but the game / story progress.

I am no expert though, and it would definitely be safer to try to contact Activision for technical support.

Edit:
It also sounds to me like maybe just the trap data got corrupted. I wouldn't think that would block the game from loading up, but I don't know. You might make sure that trap that was in when the problem occurred is not in the portal when you try to launch the game.

It's fixed now. I don't know what happened; we just took it out of the system and let it sit for a while while we looked at Activision support. We put it back in and it worked. I don't what happened but I'm fine with it.