darkSpyro

Hello darkSpyro,

If you are currently missing any item after the recent app update (v2.0.0), please contact Customer Service at Activision’s Customer Support (https://support.activision.com/) or Activision’s Twitter (@ATVIAssist) to receive assistance.

Thank you for your patience,

AO

Completely wiped my game just over a week ago. Started a ticket, it's been escalated twice with no results. I finally gave up and said I'd accept gems. So they didn't even send me enough gems to replace my companions let alone all the other stuff.

I think they may have been thrown off because our family owns 50+ figurines so we can link a lot for our kingdom level and churn out gems.

Really kind of disillusioned at the moment.

I wasn't missing any items, but I never did see Mystic Star Strike's hut outside of the gem sale. Was it available to purchase with gems? If so, it must have been during the week after the iOS8 update when I wasn't playing because of the glitches. So I'm not missing it, per se, but I did miss the chance to get it. Will it be made available, again, soon?

Has not been on sale for gems yet. Will it be? Who knows. Probably, but these guys are SO random in their actions, one can never tell.

So people paid real money to get her hut and lost it? Or have people been getting confused with missing her alt and FFF's hut?

A little confusion. FFF's hut went missing for many with the iOS update, along with the Magic Sanctuary and MSS. MSS came back pretty quickly, and a recent patch brought back the Sanctuary/Sanctum, but FFF's hut was still missing.

I was able to recover fairly quickly by reverting to my backup from just before the update, but most weren't so fortunate.

MSS's hut was only available through a gem purchase deal for real money, not for purchase using gems in the in-game store.

I lost FFF's house right after the iOS8 update. I contacted @ATVIAssist, gave them my username, email address and in-game support code as requested. That was three weeks ago and I haven't heard anything since