darkSpyro

My son got Springtime Trigger Happy for Easter, but when he went to play with it in the game it doesn't even register that a toy is on the portal. The support site says to reset the toy, but in order to reset a Skylander, the game must first see that there is one on the portal. So what's the point? And even if I could reset it, would it mess anything up (like getting the free Easter hat)? I tried calling support, but after waiting a while and finally getting next in line, I got disconnected. I tried calling back and had a 15 minute wait time. I didn't have time to wait, so I'll try later. I just wanted to ask, on here, if anyone thought there was another solution before calling back.

BTW, I tried the online replacement form and SpringTime TH isn't listed which doesn't bode well for me getting a replacement. I hope I can. I don't want the regular S3 Trigs.

You can try returning it to the store you purchased it from for a refund and buy another one.

Quote: obidawsn

My son got Springtime Trigger Happy for Easter, but when he went to play with it in the game it doesn't even register that a toy is on the portal. The support site says to reset the toy, but in order to reset a Skylander, the game must first see that there is one on the portal. So what's the point? And even if I could reset it, would it mess anything up (like getting the free Easter hat)? I tried calling support, but after waiting a while and finally getting next in line, I got disconnected. I tried calling back and had a 15 minute wait time. I didn't have time to wait, so I'll try later. I just wanted to ask, on here, if anyone thought there was another solution before calling back.

BTW, I tried the online replacement form and SpringTime TH isn't listed which doesn't bode well for me getting a replacement. I hope I can. I don't want the regular S3 Trigs.

You have to do it over the phone cause its a special variant and not all of them come on the online form. I had this happen with my fuzzy stump smash, leg. bouncer and i have a roller brawl i still need to do this with. The toys each act like there is no chip in them the game/portal thing there is no toy on the portal, i beleive the chip either went bad or idk.

They may ask u to mail the trigger into them as they did for my bouncer, they give u a label and then they will mail out ur new one when they get yours. If your lucky they may just send another and not care about getting the first back.

Quote: Thunder_Cracker

You can try returning it to the store you purchased it from for a refund and buy another one.

That's pretty much impossible since I haven't seen him in the store since before Easter. Plus would anyone take it back without the packaging (which we threw away).

Keep a look out for one, buy it, take it home, switch out the good with the bad, return with package/receipt and get your refund.
Let them know that it does not work.

I was at my TRU, BestBuy and Walmart this last weekend and TRU had 3, Walmart had 1 and BestBuy had 3 also.

Without the packaging you would have trouble turning it in, though like you said he's gotten much harder to find in stores. The issue you might run into with the mail return is that they have stopped support of variant figures through that program from what I understand. The thing that the tech is talking about with the reset only works with the 3ds version of the game (I think) so if you don't have one of those you might try a friends if they have one, short of that I would call and talk to them again if the person on the hotline is no help politely ask to speak to someone higher up usually if you remain calm they will try as best they can to help you.

Quote: obidawsn

Quote: Thunder_Cracker

You can try returning it to the store you purchased it from for a refund and buy another one.

That's pretty much impossible since I haven't seen him in the store since before Easter. Plus would anyone take it back without the packaging (which we threw away).

Where do u live, I can see if I can find one if ur near. These were either made less the jollybor sold alot better as I rarely see any easter shaped ones left anywhere

Quote: Thunder_Cracker

You can try returning it to the store you purchased it from for a refund and buy another one.

Problem, it's a varient and it will be gone soon.

Quote: dinoah2005

Keep a look out for one, buy it, take it home, switch out the good with the bad, return with package/receipt and get your refund.
Let them know that it does not work.

I was at my TRU, BestBuy and Walmart this last weekend and TRU had 3, Walmart had 1 and BestBuy had 3 also.

Even if you could find one, doing what you said probably won't work as it would be an open item and could only be exchanged. I was going to call, again, last night, but was too busy. I hate that they aren't open until 11:00 AM PT, which means 2:00 PM, here. I would call on my lunch break or during my down time at work. I'll try my luck with them, again, later, and hope they can send me a new one. If they can't give me another SpringTime, I'm not sure what I'll do, as I don't want the regular one and I only bought it because of the Easter variant and the Easter hat.

The wait times for customer service are usually pretty long. I had a defective portal when I bought SSA. They sent me a knew one pretty quickly. I'm going to say don't give up on customer service.

Quote: obidawsn

Quote: dinoah2005

Keep a look out for one, buy it, take it home, switch out the good with the bad, return with package/receipt and get your refund.
Let them know that it does not work.

I was at my TRU, BestBuy and Walmart this last weekend and TRU had 3, Walmart had 1 and BestBuy had 3 also.

Even if you could find one, doing what you said probably won't work as it would be an open item and could only be exchanged. I was going to call, again, last night, but was too busy. I hate that they aren't open until 11:00 AM PT, which means 2:00 PM, here. I would call on my lunch break or during my down time at work. I'll try my luck with them, again, later, and hope they can send me a new one. If they can't give me another SpringTime, I'm not sure what I'll do, as I don't want the regular one and I only bought it because of the Easter variant and the Easter hat.

If you can find one in the store you bought it at and have the receipt they should be able to let you exchange it, even if that means you have to open it there to give them the package for the damaged one.

Hey, just a tip for the future; before I open a Skylander, I always start up the game first and put it, still in packaging, on the portal to make sure it works. That way, I can tell if it works or not before I open it, and if it doesn't then I can just return it to the store and try another.

Quote: obidawsn

Quote: dinoah2005

Keep a look out for one, buy it, take it home, switch out the good with the bad, return with package/receipt and get your refund.
Let them know that it does not work.

I was at my TRU, BestBuy and Walmart this last weekend and TRU had 3, Walmart had 1 and BestBuy had 3 also.

Even if you could find one, doing what you said probably won't work as it would be an open item and could only be exchanged. I was going to call, again, last night, but was too busy. I hate that they aren't open until 11:00 AM PT, which means 2:00 PM, here. I would call on my lunch break or during my down time at work. I'll try my luck with them, again, later, and hope they can send me a new one. If they can't give me another SpringTime, I'm not sure what I'll do, as I don't want the regular one and I only bought it because of the Easter variant and the Easter hat.

This does work...
As long as you have the receipt, they will give you your money back.
I did this for my Crusher back when Giants first came out, the Should pads did not light up. I did not realize it till months went by and noticed my Granite Crusher had light up shoulder pads. I bought one at TRU, returned it the next day letting them know that the lights did not work on the shoulder pads. I had no problem.

My defective Scorp (tag half hanging out of the figure and ripped) wasn't a problem. I raised case online with the website and got a new figure a couple weeks later.

THAT is good customer service. I didn't have to return the broken one or anything, they just sent the new one (not in complete packaging, that could really be abused!)

Still plenty of that figure around in the UK, it's about all I see to be honest.

He was hard enough to find before Easter and since I haven't seen any. I called Activision back and they're making me send it in because it's a "rare" variant, as they called it. Strange that they won't even send me a postage label or anything. So it looks like I'll have to pay to ship. Luckily I found a smallish box, so hopefully it won't cost much to ship.

It's been a couple of weeks since I started this thread, but I wanted to see what others' experiences have been with Activision support. As I said before, they made me pay to ship the figure back. Is that normal? Most companies will supply a shipping label. They didn't say it on the phone, but I assumed it would come in the e-mail. I thought about calling back to see, but their hours don't always work with mine.

The other problem I had was that I shipped the item on the 12th. They were supposed to receive it on the 15th. I got an e-mail from them a couple days ago saying they never received the item. The tracking number on my receipt was a little rubbed off, so I went to the post office to see if they could help. They found the tracking number and saw that it was delivered on the 15th. I called Activision and the guy said it was in the system as being receive 5 days earlier and the case was forwarded to another department. He was surprised nothing had been done about it since. So how long does it usually take to get a return? I'm concerned with the email of it not being received, for one, and now wondering if there isn't some issue, especially for it being a variant that they may not have any more of. Has anyone had an issue with a variant that they couldn't replace? I ending up finding one at a Gamestop. I doubt I could have done some sort of exchange there, though, since I didn't buy it there, but I wonder if they had an issue getting one, if they could just sen a voucher/coupon for a free one. I may just be getting nervous over nothing, but I'm already bummed that it didn't work, and even more so that I had to pay to ship it. My son was excited about it at Easter, but not as much anymore, especially after getting more Sklanders for his birthday.

Has s/he tried taking ownership? Go into the menu press skylander press manage and press ownership but if it doesn't say ownership then it has been registered

Well they should have sent you a label to ship it for free (also that label is how they track it, so you sending it in yourself would mean that they have no way to tell that you sent it in) But if you talked to some one that said you got it, it should be ok.

Man this sucks you have had so much trouble with their support. I have never had to file for a new figure but did have an issue where I lost the USB dongle for an older wireless portal and they basically gave me a new one free of charge even though it was my fault we lost the thing but I think I got a guy who went farther than most other service techs. It took less than a week to get it back in so you might want to try calling them back (I know the hours are bad for you) and see if you can't get someone who will be able to help more. A supervisor maybe able to comp you a bit better so try asking for one of them, usually the fact you even ask for a supervisor will get you a bit better service anyway.

Quote: darkrai848

Well they should have sent you a label to ship it for free (also that label is how they track it, so you sending it in yourself would mean that they have no way to tell that you sent it in) But if you talked to some one that said you got it, it should be ok.

That's what I was wondering. They didn't send me a label or anything. They said I had to send it in myself. I mentioned it on this thread before I sent it off, but didn't get a response (I guess I didn't really make it clear that I was asking others' experiences). Is your comment from experience or what you believe they should have done? I get that them having the tracking number should have made it easier for them, but that's not how they handled it. They had me write the case number along with the address. I wouldn't doubt that's what is causing the confusion. The person I talked to this last time said he was the same person who initially created the RMA request, so I haven't talked to anyone different. He thought it was strange that I got an e-mail saying they hadn't received it and that it hadn't been sent to the proper department, even though it had been received 5 days earlier. He said he would send me an e-mail later in the day once he got an update. I would understand if he got busy and didn't get to it or forgot, but now I'm beginning to wonder that it sounds too fishy. I don't think he would be doing anything to hurt me, intentionally, but it could be someone who doesn't know what they are doing. I've worked IT in a tech support department and heard stories of people who didn't know what they were doing getting away with it by throwing out a suggestion to the customer and closing the case only for that customer to call back saying it didn't work. It could be something similar, but I hope not.

I have a feeling that a few too many people took advantage of their customer service for free Skylanders. As I understand it, they used to just send out a replacement and not care about getting the broken one back. That may be why they put up a hurdle requiring people pay to send the broken one into them, and the increased scrutiny. This is why we can't have nice things!

Quote: defpally

I have a feeling that a few too many people took advantage of their customer service for free Skylanders. As I understand it, they used to just send out a replacement and not care about getting the broken one back. That may be why they put up a hurdle requiring people pay to send the broken one into them, and the increased scrutiny. This is why we can't have nice things!

But what about the poor children?

I wish i was one of the ones that got free figures lol.....

I am shooting in the dark, but I would start fresh. Try contacting Activision on another computer or phone. Show or link them to this forum. See if that helps.

Quote: defpally

I have a feeling that a few too many people took advantage of their customer service for free Skylanders. As I understand it, they used to just send out a replacement and not care about getting the broken one back. That may be why they put up a hurdle requiring people pay to send the broken one into them, and the increased scrutiny. This is why we can't have nice things!

It's possible that they still do it with regular Skylanders. Most of the regular Skylanders you can submit online easy. Because mine was a variant, I had to call. The support person said that they had to treat it special because it was a "rare" Skylander (which, I'm assuming just means it's not a regular figure...though it probably does have less of a print than regular Skylanders as well). They may just be making me send it back because they don't want people just calling in to get a hard to find variant without making sure you have it. They may still just ship out a regular Skylander that's easy to find.

Quote: 4inCreation

I am shooting in the dark, but I would start fresh. Try contacting Activision on another computer or phone. Show or link them to this forum. See if that helps.

Calling from a different phone won't matter. They still have to know your information to call up the case. I can't start fresh, either, because I don't have the figure to return.