darkSpyro

Quote: gentjacob

Well, after calling and following the steps outlined in post 301, I received my free gill grunt (I spent over $200 on skylanders stuff, all on sale, at TRU this holiday season) and I didn't even take it out of the mailbox because my son is always excited to check the mail. I called and complained that the item was damaged in shipping, I was really nice, but let the guy know this was a collectors item and it was important that I have it in good condition, I also requested a new one in a box. He put in an order for a new one, and requested it in a box, but couldn't promise it would actually come in a box. So, now I get a second one, for free, to give to my nephews, and my son gets his as well. I feel a little dirty but they have to be making a killing on this little plastic things anyway so, I guess I'll get over it.

While in a way I can see the point to making this story in how it's easy to forget that you may actually get it in. It's your last line that gets to me as I did help you get a quickdraw rattle shake. How I take it is someone took the time to assist you and make sure you did get your figure. Sort of like how I and several other here helped others get the contest one out of our own time. It is still the work of more than one person or group to get you that figure. The post office, those in toys r us shipping. I find it funny how people feel they are entitled to things.

Great, just ####ing great.

Toys R Us releases a promo, and people go by the rules, buy $100+ worth of stuff, and get their item. Good.
Matteo along with others receive a damaged item, then get an offered replacement. Good.
Now people are trying to take advantage of TRU's amazing support. Not Good.

What if you were one of the last to be able to contact TRU, only to find out they ran out? Then found out on the forum the next day that someone fished for a second, or even a third one?

What if tigerdr decided to keep the second quickdraw rattleshake for himself?

The promo allows you to have one gill grunt for spending more than $100+, your $200 does not allow you to have seconds, as it is still "$100+". You are entitled to the one, the second one was not your privilege.
The tiny amount of guilt you feel is the correct feeling to have. Potentially taking away another kid's promotional prize that they too were entitled. Do you know how clueless kids are about promotions? Imagine how crushed a kid would feel if he found out he could have an exclusive skylander, only to discover someone got two and he got none.
Echoing the previous post, i hate how entitled people act.
It's disgusting.

Gentjacob needs to clarify that his first figure was or was not damaged. If he lied to customer service about damage, then that's pretty lousy. I'm not buying the poor kid agreement though. If TRU hard any concern about running out of stock, they should have waited to sell them till promotion commitments were met, and ensured they were sent in a box. And the figure and customer service are not free. They are a part of what I purchased when I bought a ton of figures from them.

I did get my coupon, but the figure has not arrived yet. I have consider calling and stating it arrived damaged since that's apparently likely and I don't want to miss out on getting a figure in good condition if stock runs out. However, a good box was never part of the promotion. I guess I'll wait.

BTW, I suspect TRU has outsourced their shipping (maybe their whole online store). They could be under contract with a fulfilment business that is allowed to ship in bag but has no liability for damage. Hence, TRU has no way to really improve shipping. There are probably other possible reasons, but that's the only reason I can think of why TRU would knowingly kill profits while upsetting customers.

We got our metallic Gil grunt yesterday. It was in a padded envelope but fortunate arrived in good shape. The backing had a slight curve to it but I think that will come out. Good luck to everyone and I hope TRU gets a figure to all that met the promotion.

Quote: melvimbe

BTW, I suspect TRU has outsourced their shipping (maybe their whole online store). They could be under contract with a fulfilment business that is allowed to ship in bag but has no liability for damage. Hence, TRU has no way to really improve shipping. There are probably other possible reasons, but that's the only reason I can think of why TRU would knowingly kill profits while upsetting customers.

I tend to agree here. It would literally have to be out of their control not to listen to the customer's request. It also stands to reason that management needs to improve this process and be able to communicate additional requirements with the order. My .02, but I'm sure the price of the service is the reason why "special orders do upset us" for the classic Burger King folks who still remember those commercials.



And yes, they wore those silly hats. They should put those in the game.

Also, full disclosure: My figure arrived damaged, and I opened it. I'm not asking TRU to replace it, because I'm fine with it. Feels liberating seeing a chase out of its box.

I'm sure between the legitimate challenges of sending out tens of thousands of promo figures plus people taking advantage to get extra figures or ordering more because there's a crease in the plastic or cardboard that TRU will be sure to run many more promos like this one in the future. /sarcasm

They are probably thinking these skylanders fans are too high maintenance.

Quote: Loxone

I'm sure between the legitimate challenges of sending out tens of thousands of promo figures plus people taking advantage to get extra figures or ordering more because there's a crease in the plastic or cardboard that TRU will be sure to run many more promos like this one in the future. /sarcasm

They are probably thinking these skylanders fans are too high maintenance.

Well to be fair, I think most people (ie, the collectors here) expect that something like this (a collectors figure) should ship out in a box. I've heard horror stories for fans of other series, not just Skylanders, who've received damaged merchandise from TRU. Most of the time, it's because they send out stuff in a small padded envelope. While that's ok for smaller things, it's unfortunately not something that should be used for everything, especially things like Skylanders.

Every other online retailer I've purchased a figure from has come in a box. I've ordered ones from Amazon, Walmart, Best Buy and Target and TRU is the only one who sends them in an envelope. I'm sure it's probably cheaper in the long run, and yeah..it's did come free. But what if I did pay for shipping? (And I have previously. I believe it was $4.99 for the L-Triggs to ship and $5.99 for L-Stealth to ship) What about the other users who did? Now with the case of the Legendaries, I didn't even call in about it because I figured I'd just buy them at the store. But with something like this, a promotional figure, I can't just waltz into a store and buy a nice one.

I think its acceptable to hold TRU to their terrible behavior. Especially since they've been doing this for years. All of this probably could have also been avoided if they were simply had a large stock of them sent to stores, with explicit notes to not sell them until the 31st. (but people with the coupon could ask for them)

People would be able to pick up their figure, and what was left could be sold for the regular masses. Everyone wins, everyone gets nice figures, and TRU doesn't end up having to send out twice as many of the figures because they messed up the first time.

I also don't think anyone is trying to game the system either (for the most part anyways). I'd gladly send my figure back to TRU, or return it to a store if they wanted to, but I was told that I could do whatever I wanted with it. I'd be willing to bet anyone else who received theirs damaged and wanted a new one would do the same.

Maybe they dont understand or care that there are grown adults who collect these and never intend to remove them from the package. Cuz you know... Theyre called toys r us, not the franklin mint.

Well actually, I imagine that they know and understand, they just dont give a flip.

Whenever Ive ordered a single character it comes in a bubblevope. more than one, and they send them swimming in a box way to big for the number of items. I guess there is no middleground with them.

Anything more than $3 shipping there should be an implied box. It's insulting to pay $7 for a $1 shipping job, and then have them be so negative to your property. Oh well.

To clarify, my free, special edition, gil grunt came with the back cardboard bent over the plastic which houses the figure and there was a dent in the plastic as well. The figure is in good working order, however, and my intention was always to give give the figure to my 4 year old son to open and play with. In that sense, I am "abusing the system."

I'm not stealing. It's their choice to have the item only available onoine and to ship it in a bubble wrap mailer. Had I been able to go to the store with my son and pick one up with the coupon I never received, I would be unable to get a second one. It's thier promotion, they set up the rules and I'm within those rules. They could have asked for the first item back, in fact I told they guy I'd return it, as long as they provided shipping.

Also, I'm not selling these on ebay, I'm giving them to kids who enjoy the game, so they can enjoy a special figure that not everyone gets. I did not post to brag as much as to get a barometer for how people viewed this because I was actually on the fence myself at the time. After seeing the negative feedback I actually feel about the same. I suppose I was hoping for "well, that's what happens when you exectute a promotion in this fashion." Regardless, the children I'll be giving these toys to will love them enough to mske up for an internet bashing for my questionable morality in this matter.

One last note. Tiger it bothers me that you veiw this totally separate issue as proof that I'm ungrateful for your assistance with the quickdraw contest. It bothers me because I am truly grateful that you helped me, out of the goodness of your heart. Thank you again and I messaged you with how much my son loved his quickdraw.

Quote: gentjacob

To clarify, my free, special edition, gil grunt came with the back cardboard bent over the plastic which houses the figure and there was a dent in the plastic as well. The figure is in good working order, however, and my intention was always to give give the figure to my 4 year old son to open and play with. In that sense, I am "abusing the system."

Nice back-tracking. your original post indicated that you hadn't even opened up the first package because your son "loves opening the mail". So you would have had no idea of the condition of the card at the time.

Oh and just to add, should you have really felt the need for an extra figure to give to your nephew, you could have bought one off the TRU site as it is for sale and has been since this whole debacle began.

Quote: gentjacob

One last note. Tiger it bothers me that you veiw this totally separate issue as proof that I'm ungrateful for your assistance with the quickdraw contest. It bothers me because I am truly grateful that you helped me, out of the goodness of your heart. Thank you again and I messaged you with how much my son loved his quickdraw.

I only brought it up simply because people should understand that nothing is free. Though the figures are pricy, remember right now at every location that has them it gives people jobs to sell them. To be on customer service, to be at the shipping. In getting everyone these free figures alot of these people are under stress like any other job. I am glad your child loves them as that is the important part, just remember in what you say and think of them in your actions to do things. It's just that last line gets to me on things and you should remember that in how much things do cost in how that way of thinking can hurt a lot of people. You want to set examples for you kids.

Quote: melvimbe

BTW, I suspect TRU has outsourced their shipping (maybe their whole online store). They could be under contract with a fulfilment business that is allowed to ship in bag but has no liability for damage. Hence, TRU has no way to really improve shipping. There are probably other possible reasons, but that's the only reason I can think of why TRU would knowingly kill profits while upsetting customers.

I disagree about TRU outsourcing their shipping. Just this past holiday season, upon returning an item to store that was shipped to me (they sent the WRONG item), the manager looked up my order and told me a local store had shipped the item. She didn't understand why they sent the wrong one, and she let me exchange for the right item.

Secondly, I sell items on Amazon, and I can tell you the price of postage can get outrageously expensive depending on the distance between source and destination, plus weight. A box is heavy. Even a small flimsy box can add almost a pound to the shipping weight. An envelope is much, much lighter and thus cheaper. The difference is not 50 cents. It's anywhere from $2 to $20. Now multiply that by how many TRU sent out.

They'd have to be idiots to use boxes, when you can go to the store and buy one in pristine condition anyway. If you don't like the condition it came in through the mail, get in your car, go to the store, and ask to exchange it.

I received my free gill grunt in the mail in a padded envelope and it looks near perfect. Still debating whether to open it and play with it or save it for a rainy day.

I've been fighting with the Customer Service, trying to get my Special Edition Gill Grunt, since I spent over $144 between Swap Force's launch and the end of the year at Toys R Us in Swap Force figures, and here is what they had to say:
Quote:

Dear [REDACTED]
Thank you for taking the time to contact us here at ToysRus Customer Service Center.
I am sorry for the inconvenience but you did not qualify for the promotion.
Reason: Customer must make a qualifying purchase totaling 100.00 or more. The order had to be together.
Sorry for the misinformation. Please accept this 20% off discount on a future order. To obtain the 20% off call us and provide us with your reference number. Reference number is [REDACTED].
Sincerely,
[REDACTED]

My response was as follows:
Quote:

Excuse me, but I found the exact terms and conditions of the promotion in the Big Toy Book ad released last October, of which I have attached a scan of. The term "cumulative purchases" (note the plural word "purchases") would seem to imply that the combined total of multiple purchases made in the promotional period count towards the $100 threshold, of which I am certain I have achieved cumulatively.

While I haven't received another response back, did what I said sound okay?

Quote: Concept

I disagree about TRU outsourcing their shipping. Just this past holiday season, upon returning an item to store that was shipped to me (they sent the WRONG item), the manager looked up my order and told me a local store had shipped the item. She didn't understand why they sent the wrong one, and she let me exchange for the right item.

Either the manager misspoke or that's a one off. They do not send all of their online shipments through local stores. I ordered more then a few items online over the holidays and I believe they all came from 'Fulfillment Center' out of Ohio. Why it's not coming from 'Toys R Us Fulfillment Center'? Amazon stuff comes from 'Amazon Fulfillment Services'. I'm not sure about other online stores, don't order much elsewhere.

Quote: Concept

Secondly, I sell items on Amazon, and I can tell you the price of postage can get outrageously expensive depending on the distance between source and destination, plus weight. A box is heavy. Even a small flimsy box can add almost a pound to the shipping weight. An envelope is much, much lighter and thus cheaper. The difference is not 50 cents. It's anywhere from $2 to $20. Now multiply that by how many TRU sent out.

I just weighed a box from TRU's online store (I keep all my boxes) that would hold at least 3 figures and it came in at just under half a pound. I agree that that's going to cost more for the box and shipping, but no where near $20. We are only talking about small boxes for single figures, and surely this place pays bulk rate for supplies and shipping, while you probably do not.

Quote: Concept

They'd have to be idiots to use boxes, when you can go to the store and buy one in pristine condition anyway. If you don't like the condition it came in through the mail, get in your car, go to the store, and ask to exchange it.

You can't go to the store and get this as it's available online only. And this is not the only item that's available online. Besides, is TRU really trying to drive sales in store by giving people a bad experience online? I would agree that TRU would rather sell in store then online for the most part (seems that way). And yes, I understand you were speaking from the customer perspective, but if I get a bad experience with a retailer online, I am not going to feel like it was my fault for buying online...I'm going to get a bad impression of the company overall. Next time I see a promotion like this from TRU, I won't be as eager to spend $100. And every other online retailer uses boxes, so they are all idiots except TRU?

Quote: Concept

I received my free gill grunt in the mail in a padded envelope and it looks near perfect. Still debating whether to open it and play with it or save it for a rainy day.

You seem to be the exception to the rule. It's pretty clear a large portion of these get damaged. I'm sure quite a few customers won't care about damaged packaging. Others may care but just blame it all on USPS. I have a hard time believing though that the extra savings in shipping cheap is worth the loss in having to send duplicate figures and/or loss in customer loyalty.


Aside: I don't have any issues with what gentjacob did. As was stated, it's TRUs policy to send a 2nd figure if the first one is damaged. And I'm not sure how an adult wanting a 'mint condition' version for their collection is more noble/moral then wanting to give one a way to a nephew.

2nd Aside: Adults are not the only ones who want good boxes. I think most kids would rather open an undamaged box and would opt to get their toys elsewhere if they could. My 9 year old even follows the rule that 'non-game variants' don't get opened. Not my rule, his.


Edit: And another thought, we aren't talking about casual customers here, these are their rewards members that they are giving this poor shopping experience too.

Quote: Orohu

I've been fighting with the Customer Service, trying to get my Special Edition Gill Grunt, since I spent over $144 between Swap Force's launch and the end of the year at Toys R Us in Swap Force figures, and here is what they had to say:
Quote:

Dear [REDACTED]
Thank you for taking the time to contact us here at ToysRus Customer Service Center.
I am sorry for the inconvenience but you did not qualify for the promotion.
Reason: Customer must make a qualifying purchase totaling 100.00 or more. The order had to be together.
Sorry for the misinformation. Please accept this 20% off discount on a future order. To obtain the 20% off call us and provide us with your reference number. Reference number is [REDACTED].
Sincerely,
[REDACTED]

My response was as follows:
Quote:

Excuse me, but I found the exact terms and conditions of the promotion in the Big Toy Book ad released last October, of which I have attached a scan of. The term "cumulative purchases" (note the plural word "purchases") would seem to imply that the combined total of multiple purchases made in the promotional period count towards the $100 threshold, of which I am certain I have achieved cumulatively.

While I haven't received another response back, did what I said sound okay?

I would call. It's much better then this back and forth, but what you put was good.

Quote: Loxone

I'm sure between the legitimate challenges of sending out tens of thousands of promo figures plus people taking advantage to get extra figures or ordering more because there's a crease in the plastic or cardboard that TRU will be sure to run many more promos like this one in the future. /sarcasm

They are probably thinking these skylanders fans are too high maintenance.

I bet 9 out of 10 CS reps don't have an idea of what Skylanders are. Regardless of this promotion of the free special edition Gill Grunt or not, this is a matter of poor shipping practices by TRU. Well before this promo, I received many single Skylander and Disney Infinity single figures in a bubble mailer in pretty banged up condition. Did I complain? Not in the past. However, if you bought a special edition figure (regardless of whether it is free or $50 or $100), you would be pissed off if it arrived in damaged packaging. I've had pretty poor experiences with Walmart Site to Store shipping of Giants triple packs mailed in bubble mailers arriving dented and also Best Buy store pickup with Skylanders figures covered in their god awful pickup tape. Retailers are to be held accountable since it's things like this where I'd be embarrassed if I gave a damaged or dented figure as a gift to somebody.

Quote:

Dear [REDACTED]

Thank you for contacting "R" Us. I am contacting you to confirm that you did qualify for our Skylanders promotion. Your order #[REDACTED] is on its way.


Thank you, once again, for contacting the "R" Us Family.

Sincerely,
[REDACTED]

I received a few emails that confirmed that they're shipping the figure out straight to me, instead of emailing me a coupon. While I'll be slightly disappointed if the packaging gets damaged in the mail, I'm glad I'm getting him in the first place.

Quote: mastermc54

Quote: Loxone

I'm sure between the legitimate challenges of sending out tens of thousands of promo figures plus people taking advantage to get extra figures or ordering more because there's a crease in the plastic or cardboard that TRU will be sure to run many more promos like this one in the future. /sarcasm

They are probably thinking these skylanders fans are too high maintenance.

I bet 9 out of 10 CS reps don't have an idea of what Skylanders are. Regardless of this promotion of the free special edition Gill Grunt or not, this is a matter of poor shipping practices by TRU. Well before this promo, I received many single Skylander and Disney Infinity single figures in a bubble mailer in pretty banged up condition. Did I complain? Not in the past. However, if you bought a special edition figure (regardless of whether it is free or $50 or $100), you would be pissed off if it arrived in damaged packaging. I've had pretty poor experiences with Walmart Site to Store shipping of Giants triple packs mailed in bubble mailers arriving dented and also Best Buy store pickup with Skylanders figures covered in their god awful pickup tape. Retailers are to be held accountable since it's things like this where I'd be embarrassed if I gave a damaged or dented figure as a gift to somebody.

When the CS reps are saying things like "I bet you're calling about the Gill Grunt figure" which one poster mentioned in this thread then you can bet they are well aware of skylanders now if they weren't before.

While it is certainly a matter of poor shipping practices that caused the problems that still does not make it ok for people to take advantage of the situation in order to receive additional figures.

Maybe next time they should just ship any promo figures loose like the sidekicks in a bubble envelops with some extra stuffing in there to protect it. That way all the people complaining about a bend in the cardboard or plastic won't be demanding new figures. How many people actually received a damaged figure? Maybe one in this whole thread? Yet the majority of people here asked for a reaplcement sent in a box. Did it say in the promo that your figure would even come in retail packaging?

I'm not saying TRU didn't make a mistake by shipping in bubble envelopes but they probably thought they could save thousands (or tens of thousands)of dollars by shipping this way and figured oh the retail packaging will protect the figure itself with a bubble envlope, no need to waste all that extra money on boxes if we don't have to. As long as the figure is undamaged then the kids will be happy with their promo toy right?

I will complain about the package condition regardless of the toy condition when I paid 8.00 in shipping charges. It's unacceptable to ship this in an evelope and charge people $8 in shipping charges. I would have been happy to return the damaged one to a store or online but TRU refused. Now the free one is a diffrrent story, mine actually arrived perfect. The two I paid for not so much.

This is getting a little old, I am on the phone for the 4th time with them and now I am being told I don't qualify again. So that is two times I have been told I qualify, two times I have been I told I do not. I wish they would get their act together and just get this over with.

I get the reaction that some people have when it comes to this. They did not handle it very well but when you stop and look neither are some of us. People are outraged literally about to riot in the forums over it and that is crazy I received mine 2 days later than expected and it had been stepped on and smashed so bad that his head fell off. I wasn't so pissed to try's and rip tru a new one I just bought another one and called and asked what happened. She apologized and said a new one was on the way free which I told her I didn't want. She forced it on me and I got the returns address and sent my broken one to them still in damaged packaging. Mine is for my nephew who is a little sad he has to wait but he isn't upset. He understands accidents happen and mistakes are made. As should we all he is 7 years old and he is handling this better than most of you adults. Just look at it this way they are nice enough to replace it and admit their mistake unlike a lot of company's. They are even willing to take another hit to there inventory and sales quota to satisfy another customer. That makes them gold in my book. GameStop said it was my fault one came damaged one time wasn't mad about it opened it and moved on.

I made a call yesterday. Dialed the second number that was posted since I had a case number from November and notes to guarantee me a figure for all of my trouble. I posted somewhere back at the beginning of this thread all the details, but long story short, $45 from my Day 1 starter pack purchase were applied into my account for $0.01. As such, I called and called to get it fixed, but they were never able to do it and so my total purchase for the promo period without the $45 was about $30. So there was no way I was going to sped another $70. So yesterday, I explained to the CS all the cases I had and he put me on hold to check my eligibility, which due to TRU screwing up my purchases, I was not eligible; however, when the rep came back on he said he had just placed a free order for me to get one. So in the end it worked out for me.

Ours came in the mail today, with only a bubble dent on the left side. I popped out without it looking too bad, so I won't be looking to get a replacement figure. Still disappointed a bit that it didn't come in the same condition I'd have gotten if I picked it up from the store myself, but not going to complain about it. We seem to be one of the lucky few that did get an email on the first go round and got a decent shipment.

I made a call yesterday. Dialed the second number that was posted since I had a case number from November and notes to guarantee me a figure for all of my trouble. I posted somewhere back at the beginning of this thread all the details, but long story short, $45 from my Day 1 starter pack purchase were applied into my account for $0.01. As such, I called and called to get it fixed, but they were never able to do it and so my total purchase for the promo period without the $45 was about $30. So there was no way I was going to sped another $70. So yesterday, I explained to the CS all the cases I had and he put me on hold to check my eligibility, which due to TRU screwing up my purchases, I was not eligible; however, when the rep came back on he said he had just placed a free order for me to get one. So in the end it worked out for me.

I got my free ones on Saturday (Scheduled for tomorrow). Both came in a bubble envelope and both came in great condition.
No complaints here.

i got my free gill grunt today. and he is SMASHED. the envelope was ripped at the bottom and the whole thing was in a plastic bag from the post office saying "we regret that we damaged your mail." it's so smashed that the paper under the plastic is bent and wrinkled. looks like it got hit with dull nail a few times or something on the part that says his name, cause thats where theres a hole and a bunch of scratches. this is the worst packaging problem ive ever had from any shipping place ever.

i got the one i ordered last week and it was in good shape, it only had like a barely noticeable dent in the plastic. i dont know what the post office did to this package... this goes beyond complaining about being shipped in a padded envelope to just plain horrible treatment by the post office.

i called the toys r us customer service and told them all about it, and they are doing a "carrier claim" and are sending me another one for free. i was all like "OMG THANK YOU THANK YOU" cause i thought id have to go to the post office and complain myself.

so after all, toys r us is alright. it takes them a while to fix their problems. but they treated me good.

I have been too busy to check my local TRU's lately but the website for this figure shows available for shipping and "Sold in stores." Thus, I would expect to find it in some stores on the shelves. Has anyone gone to look lately? http://www.toysrus.com/product...hUPnCh1_dwAAEAI

I have not checked since Saturday. It definitely was not I'm stores when it became available online and feel pretty confident that someone here would report a store finding rather quickly if it was now in stores.

Quote: czs716

I made a call yesterday. Dialed the second number that was posted since I had a case number from November and notes to guarantee me a figure for all of my trouble. I posted somewhere back at the beginning of this thread all the details, but long story short, $45 from my Day 1 starter pack purchase were applied into my account for $0.01. As such, I called and called to get it fixed, but they were never able to do it and so my total purchase for the promo period without the $45 was about $30. So there was no way I was going to sped another $70. So yesterday, I explained to the CS all the cases I had and he put me on hold to check my eligibility, which due to TRU screwing up my purchases, I was not eligible; however, when the rep came back on he said he had just placed a free order for me to get one. So in the end it worked out for me.

Wouldn't you still be short of the $100 even if the $45 was counted properly? Or did I misunderstand your post?

Quote: Loxone

Quote: czs716

I made a call yesterday. Dialed the second number that was posted since I had a case number from November and notes to guarantee me a figure for all of my trouble. I posted somewhere back at the beginning of this thread all the details, but long story short, $45 from my Day 1 starter pack purchase were applied into my account for $0.01. As such, I called and called to get it fixed, but they were never able to do it and so my total purchase for the promo period without the $45 was about $30. So there was no way I was going to sped another $70. So yesterday, I explained to the CS all the cases I had and he put me on hold to check my eligibility, which due to TRU screwing up my purchases, I was not eligible; however, when the rep came back on he said he had just placed a free order for me to get one. So in the end it worked out for me.

Wouldn't you still be short of the $100 even if the $45 was counted properly? Or did I misunderstand your post?

Thats correct, but as I said that $45 was from day one. Had it ever got put into my account I would have spent the $100. So I called CS about ten times between release and November to get it fixed. They never did so there was no way I wouldve spent that extra $70 because they screwed me out of $45. Had it been applied, I wouldve gladly spent the other ~$20 to qualify.

Quote: czs716

Thats correct, but as I said that $45 was from day one. Had it ever got put into my account I would have spent the $100. So I called CS about ten times between release and November to get it fixed. They never did so there was no way I wouldve spent that extra $70 because they screwed me out of $45. Had it been applied, I wouldve gladly spent the other ~$20 to qualify.

I get what you are saying, but spending $20 to get a figure you can outright buy for $10 (plus shipping if that is all you order) seems wasteful. Would have been better to just buy it and save the extra money than purchase things you wouldn't have bought otherwise (at TRU inflated prices) just to get it.

Yea buying it and buying something to go with it makes it better because then it comes in box

Quote: czs716

Quote: Loxone

Quote: czs716

I made a call yesterday. Dialed the second number that was posted since I had a case number from November and notes to guarantee me a figure for all of my trouble. I posted somewhere back at the beginning of this thread all the details, but long story short, $45 from my Day 1 starter pack purchase were applied into my account for $0.01. As such, I called and called to get it fixed, but they were never able to do it and so my total purchase for the promo period without the $45 was about $30. So there was no way I was going to sped another $70. So yesterday, I explained to the CS all the cases I had and he put me on hold to check my eligibility, which due to TRU screwing up my purchases, I was not eligible; however, when the rep came back on he said he had just placed a free order for me to get one. So in the end it worked out for me.

Wouldn't you still be short of the $100 even if the $45 was counted properly? Or did I misunderstand your post?

Thats correct, but as I said that $45 was from day one. Had it ever got put into my account I would have spent the $100. So I called CS about ten times between release and November to get it fixed. They never did so there was no way I wouldve spent that extra $70 because they screwed me out of $45. Had it been applied, I wouldve gladly spent the other ~$20 to qualify.

Well I hope you thanked the CS rep for sending you a free figure when he didn't have to. Sounds like these CS reps really went above and beyond for service. The email issue and the shipping issue is out of their hands but it sounds like at every opportunity they did what they could.

Quote: defpally

Quote: czs716

Thats correct, but as I said that $45 was from day one. Had it ever got put into my account I would have spent the $100. So I called CS about ten times between release and November to get it fixed. They never did so there was no way I wouldve spent that extra $70 because they screwed me out of $45. Had it been applied, I wouldve gladly spent the other ~$20 to qualify.

I get what you are saying, but spending $20 to get a figure you can outright buy for $10 (plus shipping if that is all you order) seems wasteful. Would have been better to just buy it and save the extra money than purchase things you wouldn't have bought otherwise (at TRU inflated prices) just to get it.

Well the promotion ended before I knew if we would be able to just outright purchase it or not, but I didn't spend that $20 anway. And I don't buy any figures from TRU without a sale or price matching. This time around was pretty cheap with all the Frito coupons, sales, and TRU cashback.

Quote: spyroflame0487

Quote: Loxone

I'm sure between the legitimate challenges of sending out tens of thousands of promo figures plus people taking advantage to get extra figures or ordering more because there's a crease in the plastic or cardboard that TRU will be sure to run many more promos like this one in the future. /sarcasm

They are probably thinking these skylanders fans are too high maintenance.

Well to be fair, I think most people (ie, the collectors here) expect that something like this (a collectors figure) should ship out in a box. I've heard horror stories for fans of other series, not just Skylanders, who've received damaged merchandise from TRU. Most of the time, it's because they send out stuff in a small padded envelope. While that's ok for smaller things, it's unfortunately not something that should be used for everything, especially things like Skylanders.

Every other online retailer I've purchased a figure from has come in a box. I've ordered ones from Amazon, Walmart, Best Buy and Target and TRU is the only one who sends them in an envelope. I'm sure it's probably cheaper in the long run, and yeah..it's did come free. But what if I did pay for shipping? (And I have previously. I believe it was $4.99 for the L-Triggs to ship and $5.99 for L-Stealth to ship) What about the other users who did? Now with the case of the Legendaries, I didn't even call in about it because I figured I'd just buy them at the store. But with something like this, a promotional figure, I can't just waltz into a store and buy a nice one.

I think its acceptable to hold TRU to their terrible behavior. Especially since they've been doing this for years. All of this probably could have also been avoided if they were simply had a large stock of them sent to stores, with explicit notes to not sell them until the 31st. (but people with the coupon could ask for them)

People would be able to pick up their figure, and what was left could be sold for the regular masses. Everyone wins, everyone gets nice figures, and TRU doesn't end up having to send out twice as many of the figures because they messed up the first time.

I also don't think anyone is trying to game the system either (for the most part anyways). I'd gladly send my figure back to TRU, or return it to a store if they wanted to, but I was told that I could do whatever I wanted with it. I'd be willing to bet anyone else who received theirs damaged and wanted a new one would do the same.

I'm one of those guys that did have to buy it and paid the 6 bucks or so for shipping. It cost me 20 something for shipping, tax and the figure. So for them to send it in an envelope I feel is wrong. Luckily it wasn't damaged as so many have claimed. I see excepting it if its free but I wouldn't feel the same with it costing me money to get it.

Got my replacement figure that was suppose to be in a box and it's NOT. So everyone that had to reorder to replace damaged gills might be getting the replacements in another envelop.

So should I waste the time to call CS about not getting one of the Gil grunts since I spent the cumulative $100+? Probably to late....

Yes, I called recently (Friday) and it went through.

Call I did and get one. They will look up your rewards card account and check your total. Tell them that you never got the email and you were calling to check on it follow post 301 to the T! Good luck and be nice....

Purchased one online and ordered a free one when I got my email the next day. The purchased one arrived with the bubble crushed in so bad it actually cracked the bubble open on the top side without any actual damage to the figure. The free one arrived near perfect.

Called about damaged package (was planning to keep them both sealed since I don't use paint variant figures in-game) and they ended up refunding the $7.99 shipping for the purchased one. Since at least one of them is in great condition, was happy with resolution.

A lot of times what I do when buying them from TRU is I will intentionally buy extras to meet the $49 free shipping and then it also gets shipped in a box (most of the time). Then I just returned return the items to the store that I didn't want for a refund. It works most of the time.

Thanks for those that said it was worth the shot to call. Just got my email verifying my order!! Followed the instruction in post 301 and got it no problems at all!! Thanks again!

Got mine yesterday (said it should have been here Saturday, but oh well). Top of the bubble was caved in and there's a giant gash on the right side of it. So much for a collector's item

Got my replacement. Less damaged, but oh well. I'm done with this.

It's not a collectors item when TRU has 5 million of them and mailing free ones to people that have been damaged during shipping or selling them online 1 per customer with that 7.99 shipping charge just a way for acti to repaint and sell an item that didn't sell in the first place. It isnt like they could not just make more.

If you can get one that isn't crushed, it'll be collectable.

Quote: trixster68

It's not a collectors item when TRU has 5 million of them and mailing free ones to people that have been damaged during shipping or selling them online 1 per customer with that 7.99 shipping charge just a way for acti to repaint and sell an item that didn't sell in the first place. It isnt like they could not just make more.

I consider it a collector's item considering I don't plan on taking it from the packaging. That may not be an official definition for "collector's item", but it's what I'm calling it in my collection and I don't rightly care who gets their knickers in a wad over what I choose to call things.

Anyway, considering the idea that Activision to theoretically reproduce any figure they want, does that mean they are going to? How many people have complained about how they can't get this figure or find that one? Does that mean that they'll turn on the machines to produce more of them? How many people are still complaining today about the scarcity of Darklight and the secondary market prices? Wouldn't Activision want to get that market for themselves by reproducing that set to meet the new demand? One would think yet, beyond the slight recurrence back in October that could be contributed to dusty boxes they found to ship, I don't see them making more.

Here is one that I hope happens. TRU had Dino Rangs and they could not be found forever. I think that TRU needs to have Darklight Crypt day and sell millions to everyone that don't have one could get one. They have millions of Pirate Seas, Empire of Ice and Dragons Peak.

Out of 4 all of mine are in pristine condition except 1 and it was going to be opened anyway, I learned my lesson a long time ago when ordering from TRU if I am ordering then I order enough they have to ship in box, and if I do only get 1item I demand it shipped in box, and I talk to supervisor and inform him if it does not come in a box that each and everytime it comes damaged I will be calling back for a replacement until I get one not damaged. So in there best interest it would be wise to ship in a box.