darkSpyro

First off awesome site y'all have going here and mods if this is not in the right spot please move it.

My 11 year old daughter got into Skylanders at the start of the school year this year and as fallen in love with it...she has Giants now and is hopefully getting Swap Force for Christmas. 3 weeks ago she asked me to play with her and I have to say its a pretty cool game.

The issues she is having is that:

4 of her figures will not work...when you put them on the portal the element symbol pops up on the screen and then nothing else happens and the Xbox even stops spinning the disc. When she first started playing they all worked.

2nd issue is that at first the game would not load when it got to Chapter 4....then one day out of the blue it did and now it wont load Chapter 9...she has been stuck here for a month. She gets the loading chapter screen and then black and the xbox stops spinning the disc.

For the first issue I figured she just broke the figures so I ordered some to replace them, they came in last night and the same exact ones (Cynder, Hex, Jet-Vac, and Chop Chop) will not work and this is out of the box.

For the 2nd issue I read on the Activision site that erasing the data on the console would help the problem of freezing but would save the game data because it is stored somewhere else...so I did that...the game data was NOT stored somewhere else so she was upset with me..but was ok as long as it fixed the problem.....It didnt...so now she is pissed. LOL

Any ideas?? To me it sounds like a disc problem for the game....I found this forum last night and I read on here to try place the figures on different spots of the portal to see if they would load I tried 6 different spots and none of them would load.

Thanks for any help you can provide!!!!

sounds like a bad disc. i guess it could also just be a dirty disc reader in the xbox? but most probably the disc needs to be replaced

Shocker...you can't get the answer from their support site?

Gotta get facts straight. It's not clear what game you are referring to.

Quote: GhostRoaster

Shocker...you can't get the answer from their support site?

Gotta get facts straight. It's not clear what game you are referring to.

Sorry, its the Giants game for Xbox.

is the disc suppose to have these lines etched into it?

You'll have to upload that image onto a website like imgur

Quote: bionicle2809

You'll have to upload that image onto a website like imgur

Sorry about that I thought dropbox would work the same way...are you able to see the picture now?

Much better, thanks. But to answer your question - no, those lines are not meant to be there. You might want to get your game replaced.

Quote: bionicle2809

Much better, thanks. But to answer your question - no, those lines are not meant to be there. You might want to get your game replaced.

Thank you for your help

Would the messed up disc contribute to the figures not working?

It would, yes. Since all the data for the characters is stored on the disc, the system isn't loading the characters correctly from the faulty disc.

Have you ever knocked over you XBOX with the disc in? As it damages the disc sometimes so it cannot work but sometimes it will be that data is missing in the game. It forms a circle on the disc.

Quote: doctorwhodat

is the disc suppose to have these lines etched into it?

You sir might want to look at all of your games...if your Xbox does this you need to get your drive fixed.

Personally, I always have my Xbox in the mosh pit.

I have never knocked over the xbox but with 4 kids whos to say if they have...and if they have they will take it to the grave..im gonna go check the other disc and see if they have the same marks.

Thanks for your help really appreciate it!!!!!!!


Just. Checked the other disc no marks etched in to them like the skylanders disc...gonna contact activison hopefully we can get a replacement....again thanks so much for your help