darkSpyro

I am sorry to all friends on my list, but you probably won't get any gifts from me until I can figure out why I can't stay in the game long enough to send them. I know a lot of you have had this same issue. Now I guess it's my turn. Yesterday, after getting booted 18 times I posted a complaint. Now this morning I can't even get into the game. Not sure what is going on. I did want to let you know that I would send gifts if I could stay in the game. Sorry again.

You will probably have to contact activision support - took them 5 weeks to fix my issue. I contacted them via twitter

Quote: Tn_ladyvol

I am sorry to all friends on my list, but you probably won't get any gifts from me until I can figure out why I can't stay in the game long enough to send them. I know a lot of you have had this same issue. Now I guess it's my turn. Yesterday, after getting booted 18 times I posted a complaint. Now this morning I can't even get into the game. Not sure what is going on. I did want to let you know that I would send gifts if I could stay in the game. Sorry again.

That's funny cause I watched carefully and I got a gift today from you. I was also able to visit you yesterday with no problem. Just to be sure, you are actually Linda C in activate? Will keep fingers crossed for speedy recovery, hoblmom.

There are a few things Activision Support will ask you to try first - you may save yourself some time if you try them all yourself first instead of going back and forth with them as they suggest these steps.

1. Force a hard close of the app, do a reboot of the device, try again
2. Force a hard close of the app, delete the app, reboot the device, reinstall, reconnect to Activate
3. Try accessing your island from a different device

I don't understand why accessing your island from a different device would work if completely deleting the app and reinstalling it didn't, but there must be some chance of the last save being retained, because they insisted I try this before they would escalate my problem.

Good luck!

I haven't had any serious issues yet, but I do have a question about those requirements... what if you only HAVE one device? I have an iPhone, but it's the only Apple product in the house. All the other phones are Android, all the tablets and PCs are either Android or Windows, and it's my understanding this game isn't out for anything but iOS?

From my experience with Activision, I would simply recommend that, if you encounter problems, try as many of the steps I listed above first, then contact them and make it clear what you've tried. If you don't have access to a second device, simply state that. Obviously it can't be a requirement - it just apparently sometimes will fix the issue, so is worth trying if you can.

Basically, the first people you encounter have a checklist of things to ask you to try. You don't get a developer looking into your issue until that front line person can check everything off their checklist and "escalate" the issue.

*nod* Yeah, I'm familiar with most of the standard tech support script... I'm just not used to it including "if you happen to have another modem lying around, try that!" or computer, or tv, or whatever the device in question is
Thanks!