darkSpyro

After the new update the portal can read the new swap force skylanders, how ever DO NOT UES IT!!!! It will 100% reset the skylander to factory new, as in no upgrades level 1 no money. (now I have to start all over with my Swap force skylanders)

Same results here and will add that figures that didn't scan in, like Lightcore Star Strike, were also reset to level 1. Very unexpected and very disappointing.

Wow. Most of our figures are still in their packages. That's good to know for the future though. I'm sorry for those that lost upgrades, but thank you for warning the rest of us. I did add the characters tonight to all 3 of our games and with slobber tooth it told me the figure had to be reset. Very strange, I wonder if this is a bug or intentional so to keep people from sharing figures.

Well I lost 2 days of leveling/ upgrades, and I did not want any one else to suffer the same fate.

Curiosity question... if it's a brand new character I've never used, I assume it won't hurt me for it to be reset?

From what I can understand there is no problem when loading brand new characters. People are just losing any progress on ones they have spent time on levelling up.

Quote: dark52

Argh. Does the same thing for old Skylanders too. Was wondering why it was taking so long to load in when it was instant before the update.

So it's doing it for SSA & Giants figures too? If so, there goes my theory on the old portal having issues with the chips in the SF figures. Someone in another thread, though, was saying their Skylanders were being reset every time they took them off the portal. I thought that was interesting, so I thought they might have been using the old portal with the new figures. That would make it a portal issue and not a Lost Islands issue (which is what I was wondering to begin with).

I wonder if this has something to do with web codes now being tied to figures. Each figure's web code is accessible from their stat screen in SWAP Force and it does match up with the sticker that came with the figure.

Thank Eon for releasing Swap Force the day after Pokémon X/Y, I haven't had time to do much with my new Skylanders except load them into Lost Island, so very little loss for me.

Just wondering, once the character is loaded in, why put them back on the portal? Is it just to get gems back if you bought the physical figure after?

Hopefully, like stated above, its not an issue for new characters. Last night I just put in the last of my missing Giants, and all the new figures, except the 5 we have that are dark or Light Core, with the iOS portal. At that time there were no info posts saying not to. Luckily, they were all new unleveled.

Quote: portalflip

I wonder if this has something to do with web codes now being tied to figures. Each figure's web code is accessible from their stat screen in SWAP Force and it does match up with the sticker that came with the figure.

I'm pretty sure the web codes are accessible even in SSA and SG...

The code in SSA and SG visible in game didn't match the sticker and couldn't be used to add them into lost islands.

Quote: dios

Quote: portalflip

I wonder if this has something to do with web codes now being tied to figures. Each figure's web code is accessible from their stat screen in SWAP Force and it does match up with the sticker that came with the figure.

I'm pretty sure the web codes are accessible even in SSA and SG...

Yeah. I didn't think there was an option in Giants, but the web code in SSA wasn't the same format. Previously, the only way to get your web code from the figure was through Skylanders Universe. Unfortunately, they took it down. It's nice that they decided to add that feature into SF. I had a few Skylanders that we had lost the codes for. I tried installing the portal on my PC to access them through Universe, but I never could get it to work. Windows would say the driver was installed and the game would say it wasn't and try to make me reinstall them. I still get windows popping up saying my computer needs to install the drivers and I don't even have it hooked up.

Thank you for raising this! We just released an emergency update to fix this issue. You will automatically download this patch the next time you play while connected to the internet.

Quote: Advisor_Orville

Thank you for raising this! We just released an emergency update to fix this issue. You will automatically download this patch the next time you play while connected to the internet.

What should we do about the figures that are no longer playable. I threw all my packaging away and my local Gamestop doesn't have any other Dark Editions to trade out and there's no option on the support page to exchange them. I also have a 3DS version plus multiple other figures that aren't working now!

Quote: obidawsn

Quote: dios

Quote: portalflip

I wonder if this has something to do with web codes now being tied to figures. Each figure's web code is accessible from their stat screen in SWAP Force and it does match up with the sticker that came with the figure.

I'm pretty sure the web codes are accessible even in SSA and SG...

Yeah. I didn't think there was an option in Giants, but the web code in SSA wasn't the same format. Previously, the only way to get your web code from the figure was through Skylanders Universe. Unfortunately, they took it down. It's nice that they decided to add that feature into SF. I had a few Skylanders that we had lost the codes for. I tried installing the portal on my PC to access them through Universe, but I never could get it to work. Windows would say the driver was installed and the game would say it wasn't and try to make me reinstall them. I still get windows popping up saying my computer needs to install the drivers and I don't even have it hooked up.

I believe those codes were update codes that you could use to update the Skylanders in Universe, not the activation code that was on the little card.

Is using the portal only affecting the way characters are displayed in Lost Islands or is this also affecting the main PS3/XBOX/3DS..... Swap Force game? Is it resetting the figures data in anyway?

Quote: Epyon2k4

Is using the portal only affecting the way characters are displayed in Lost Islands or is this also affecting the main PS3/XBOX/3DS..... Swap Force game? Is it resetting the figures data in anyway?

It was resetting there data for the main games PS3/XBOX/3DS. Activision said they patched it now so that it won't do that any more, but I have not tried it yet after the so called patch to fix it. Not going to risk it my self.

I feel for all of you who have had problems because of this bug - hopefully it has been successfully patched?

I guess sometimes there is a benefit to not being first in line (ie. UK, where we're still waiting for Swap Force to launch) :/

Quote: beatrix71

I feel for all of you who have had problems because of this bug - hopefully it has been successfully patched?

I guess sometimes there is a benefit to not being first in line (ie. UK, where we're still waiting for Swap Force to launch) :/

Unless of course being first in line means you actually get Thumpback's House for free, instead of having it not appear at all, receiving no clarification on why it was removed in the middle of the update, and of course not having it appear in either the store or the well since Admiral Thumpback's release.

Quote: Darthfaker

Quote: Advisor_Orville

Thank you for raising this! We just released an emergency update to fix this issue. You will automatically download this patch the next time you play while connected to the internet.

What should we do about the figures that are no longer playable. I threw all my packaging away and my local Gamestop doesn't have any other Dark Editions to trade out and there's no option on the support page to exchange them. I also have a 3DS version plus multiple other figures that aren't working now!

I thought that the issue only caused the skylanders to be reset to level 1, not to be unplayable? From what I read, it was only a reset.

Quote: Reimu

Quote: Darthfaker

Quote: Advisor_Orville

Thank you for raising this! We just released an emergency update to fix this issue. You will automatically download this patch the next time you play while connected to the internet.

What should we do about the figures that are no longer playable. I threw all my packaging away and my local Gamestop doesn't have any other Dark Editions to trade out and there's no option on the support page to exchange them. I also have a 3DS version plus multiple other figures that aren't working now!

I thought that the issue only caused the skylanders to be reset to level 1, not to be unplayable? From what I read, it was only a reset.

You are correct it only resets them to level 1 (some people where having the old gold does not save if you take the skylander off of the portal to fast glitch and thought there skylanders where broken).

So I don't get what Darthfaker is talking about...

Quote: Reimu

So I don't get what Darthfaker is talking about...

He is most likely confused (thinks it broke them, witch it did not).

So did this emergency fix make it so that we can use the portal again? I'm VERY hesitant to even try given what people have experienced. But it appears that the portal is the only way to get the LCs like Grim Creep and Star Strike to import since the codes don't work.

Quote: Reimu

So I don't get what Darthfaker is talking about...

I can't save anything on my figures that were placed on the portal. No matter what I do my figures keep resetting when I play them in Swap Force now! I did the usual self help things : reset the figures in game, restored the database and file system on my PS3, deleted my game save and global data, and tried playing on 2 of my other PS3's with different player ID's.

Quote: darkrai848

Quote: Reimu

So I don't get what Darthfaker is talking about...

He is most likely confused (thinks it broke them, witch it did not).

I have 9 skylanders that keep resetting (all 5 dark edition, hoot loop, rattle shake, manga charge, and roller brawl)

Quote: Darthfaker

Quote: darkrai848

Quote: Reimu

So I don't get what Darthfaker is talking about...

He is most likely confused (thinks it broke them, witch it did not).

I have 9 skylanders that keep resetting (all 5 dark edition, hoot loop, rattle shake, manga charge, and roller brawl)

Somebody in another thread mentioned the new figures don't 'autosave' in SF anymore. They only save after leveling up or upgrading. They said they've gotten into the habit of changing hats before quitting the game, apparently this triggers a save. Maybe try this?

Quote: Darthfaker

Quote: darkrai848

Quote: Reimu

So I don't get what Darthfaker is talking about...

He is most likely confused (thinks it broke them, witch it did not).

I have 9 skylanders that keep resetting (all 5 dark edition, hoot loop, rattle shake, manga charge, and roller brawl)

Is it just resetting money or level too? if it is just money then that's just a glitch that all skylanddrs games have some times.

It's resetting everything. I had a few at level 8 and 9 then the portal bug wiped them clean. I can upgrade them in game but after I take them off they reset to new. I can't do the hat save with the new figures only the old ones (Spyro's and Giant's)

Quote: Darthfaker

It's resetting everything. I had a few at level 8 and 9 then the portal bug wiped them clean. I can upgrade them in game but after I take them off they reset to new. I can't do the hat save with the new figures only the old ones (Spyro's and Giant's)

Has this happened to you after the emergency patch that was put out yesterday? Or did this happen on Monday?

Quote: Darthfaker

It's resetting everything. I had a few at level 8 and 9 then the portal bug wiped them clean. I can upgrade them in game but after I take them off they reset to new. I can't do the hat save with the new figures only the old ones (Spyro's and Giant's)

This is odd, mine reset to level 1 but are fine after leveling them back up.

Quote: Advisor_Orville

Quote: Darthfaker

It's resetting everything. I had a few at level 8 and 9 then the portal bug wiped them clean. I can upgrade them in game but after I take them off they reset to new. I can't do the hat save with the new figures only the old ones (Spyro's and Giant's)

Has this happened to you after the emergency patch that was put out yesterday? Or did this happen on Monday?

This happened to some people that used the iOS portal on Monday it not only reset there figures but broke them too.

Quote: Zylek

But it appears that the portal is the only way to get the LCs like Grim Creep and Star Strike to import since the codes don't work.

Unless it has been fixed since yesterday, after the emergency update, the portal does not make the lightcores work either. As far as I am aware there is no way to get them in the game right now. This annoys me greatly, but I assume a fix is coming. Likely they coded the logic for regular figures and either missed or were not given the logic for the LC versions. If it still doesn't work after next week's update I will not be happy, but until then I assume they have bigger bugs to squash.

If they are fixing small bugs though, I would like to point out Dark Stealth Elf is not flagged as female.

We had an iPhone 4S, IOS 7 game that reverted to a previous level when the battery went flat.

Only change was that we had loaded three Dark Force characters through the portal.

Quote: Advisor_Orville

Quote: Darthfaker

It's resetting everything. I had a few at level 8 and 9 then the portal bug wiped them clean. I can upgrade them in game but after I take them off they reset to new. I can't do the hat save with the new figures only the old ones (Spyro's and Giant's)

Has this happened to you after the emergency patch that was put out yesterday? Or did this happen on Monday?

This happened on Monday.

Darthfaker I have a question for you can you try those figures on a different version of the game (like wii, xbox,wii U) and see if they still keep resetting. From what I have heard I have only seen this happening to ps3 players. Maybe you could try at a friends house? Also have you tried leveling 1 of the skylanders up again? if so did it save the level (like you got it to level 2 again and when you put it on the portal again it was level 1?

Quote: darkrai848

Darthfaker I have a question for you can you try those figures on a different version of the game (like wii, xbox,wii U) and see if they still keep resetting. From what I have heard I have only seen this happening to ps3 players. Maybe you could try at a friends house? Also have you tried leveling 1 of the skylanders up again? if so did it save the level (like you got it to level 2 again and when you put it on the portal again it was level 1?

Unfortunately all my friends and family own it on PS3's or 3DS. I own the other consoles never bought it for them. And they do reset back to 1 whenever I take them off the portal after leveling them up.

Quote: Darthfaker

Quote: darkrai848

Darthfaker I have a question for you can you try those figures on a different version of the game (like wii, xbox,wii U) and see if they still keep resetting. From what I have heard I have only seen this happening to ps3 players. Maybe you could try at a friends house? Also have you tried leveling 1 of the skylanders up again? if so did it save the level (like you got it to level 2 again and when you put it on the portal again it was level 1?

Unfortunately all my friends and family own it on PS3's or 3DS. I own the other consoles never bought it for them

can you try loading one of your figures in to the 3DS version leveling it up and sending the exp back to the toy (buy rescanning it on the portal) and see if it still has that level up data on your ps3 game?

The 3DS version is know for being able to fix glitched figures in the past.

I'll have to try it later. My son has the DS with him, and I won't be able to test it till later tonight.

also is it all your blue base figures or only some?

Almost all with the exception the exception of volcanic eruptor

but have you tried leveling 1 up and leaving it on the portal for like 1 min before removing it?

Yes I have. I've done everything with the exception of putting the on a DS. I've left my game on while I went to Best Buy to buy a PSN card which took about 15 minutes

And you are positive that this did not happen before you used the iOS portal?

Edit: it sounds like you might have a glitched ps3 portal.

No it was the iOS lost islands that did this my son and I were playing fine till I uploaded them than I started having issues

that's odd as I uploaded all of mine to lost islands and they where all reset but they all still work fine (leveled them all up again no problems) and no one else has had them brake (only reset).

So sorry that nothing worked I'm really hoping you cab some how fix your figures. Let me know if you find a fix, I'm rooting for you. This is really bad planning on VV part. I would have rather waited a month for the update and had it work right then have it reset every ones figures and brake other peoples figures. This has me worried as we have never had any thing that could brake a figures chip that could not be fixed by a figure reset before, I hope this is not a sign of things to come.

I did put them on my sons DS and I have to manually save the characters now! This is ridiculous. I've spent close to $200 dollars on the new games and the characters don't work now how they were intended to. I bought a few other new characters and they work fine so it is the Lost Islands portal that broke my figures. All I got to say is that was some pretty horrible QA that was put into checking there software updates if they even did test it. I've contacted Activision Support by email and haven't received a response yet. I'm curious to see what there take on this is. I can't return the product to the stores I purchased them from due to me throwing out the packaging. I'll keep you informed of the outcome if any.