Quote: big_mattQuote: jaymz76I went to my GameStop on Sunday morning; 1) store hours listed as opening at 11am they opened at 10 or earlier. I had pre-ordered my dark edition, went to pay and...2) was told by clerk that corporate said coupon was NOT good for dark edition but standard starter pack. The clerk knew 3) nothing about any poster being given away and 4) just kind of tossed the Skylander reward card at me without giving me any info on it. I then went to the GameStop site for info and looked at my rewards points and 5) no points credited for purchasing the $100 package. Now as far as the coupon thing goes I will contact GameStop later today, then as necessary Activision and Frito Lay. What was the point of the coupon if they aren't going to accept it. Cause they don't want to. Isn't it a manufacturers coupon? Don't they kind of have to accept it?
I had this exact experience. Please let me know who you're contacting, because I'll follow suit.
So I contacted GameStop corporate using the 1-800 number provided in the help section online... after waiting for 20 mins to talk to a representative she listened to my story and said, "hold on a minute" came back a few moments later and said that they should have taken the coupon because, the coupon did not specifically exclude the dark ed. set. She then proceeded to contact my local store's manager and his regional manager and came back to me and stated that the store manager said to stop down and they would fix it. Total 45mins on the line. Went back to the store, same guy who helped me on Sun was there, he went digging back in the e-mails to find where some confusion had been, he showed me an email that was sent later that sun stating that the problem with the coupon was that it was printed wrong and was missing a zero in the beginning of the code so it wasn't being accepted by the computer. He redid the transaction and gave me $10.55 cash back. Still didn't know anything about any poster give away but he scanned the Skylander Adventure card to connect it to my power up card. I then bought the strategy guide and got a discount ($6?) because I had bought the starter pack. So everything was fixed. Hope that helps others.