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darkSpyro - Spyro and Skylanders Forum > Skylanders Toys and Merchandise > HELP! My wireless Portal won't Sync w the Wii!
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HELP! My wireless Portal won't Sync w the Wii! [CLOSED]
Graz73 Emerald Sparx Gems: 3215
#1 Posted: 14:02:03 25/04/2013 | Topic Creator
Can any one help? Our portal of power was working, but yesterday when we tried to play, it was not found by the Wii. It was stuck on the "Can't find the Portal" screen.

We Tried:

• Putting new batteries in the portal
• turning off and back on the wii
• turning off and back on the portal
• turning off and back on the TV
• Syncing the portal, before putting the disc in the Wii

No matter what we tried the blinking light on the portal didn't stop blinking and there was no light on the little USB wireless receiver.

Any ideas?
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Xerxxees Blue Sparx Gems: 839
#2 Posted: 15:23:52 25/04/2013
Did you check the USB card that goes into the wii itself? Maybe it's loose?
dinoah2005 Emerald Sparx Gems: 3472
#3 Posted: 15:54:22 25/04/2013
The list of things you tried does not say anything about the USB dongle (The small version of a thump/jump drive - It's the size of your thump nail). Try unplugging it and plug it back in. I use my wired Portal so I cant remember if there is a button on the dongle to press so it recognizes the portal.
Conquertron Red Sparx Gems: 99
#4 Posted: 16:03:11 25/04/2013
While the game is on and running, press the sync button on the USB wireles adapter that is connected to the Wii, then hold down the sync button on the portal until it syncs. Hope this helps and good luck.
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Graz73 Emerald Sparx Gems: 3215
#5 Posted: 16:13:40 25/04/2013 | Topic Creator
Yes, I plugged and unplugged in the wireless receiver.

I also synced the portal to the receiver w the portal's little button in the battery box.
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Conquertron Red Sparx Gems: 99
#6 Posted: 17:23:17 25/04/2013
There is a button on the USB did you use that as well.
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Graz73 Emerald Sparx Gems: 3215
#7 Posted: 17:53:15 25/04/2013 | Topic Creator
yes, I pushed both buttons at the same time to Sync. the light on the side of the portal flashed quickly to show it was trying to sync, but no luck so far.
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HomerSimpson Green Sparx Gems: 169
#8 Posted: 17:59:32 25/04/2013
thats why i dont like the toys idea the day the portal broke is the day you stop playing
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Bazinga Blue Sparx Gems: 884
#9 Posted: 18:37:08 25/04/2013
You can probably find a portal on Ebay faster than going to Activision and messing with them. More than likely they will make you pay for a new one. Might be able to find it cheaper than what they will make you pay for it.
DarbyCrash Blue Sparx Gems: 833
#10 Posted: 18:52:21 25/04/2013
Did you try the other USB slot on the back of the Wii?
Graz73 Emerald Sparx Gems: 3215
#11 Posted: 19:36:59 25/04/2013 | Topic Creator
I tried both USB slots, and a usb in my computer. No red light in the usb reciever.

I called activision. They'll send me a new wired portal free. (They would have sent me a receiver if I'd wanted it)
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dinoah2005 Emerald Sparx Gems: 3472
#12 Posted: 23:40:29 25/04/2013
Glad to hear. I personally like the wired version better, less I have to spend on batteries and the Lightcore figures uses more power so that is why they went to the Wired version.
Seiki Platinum Sparx Gems: 6150
#13 Posted: 23:48:24 25/04/2013
Here's possibly a stupid question, but how would one obtain a wired portal without having to call activision and have one sent to them or something like eBay?
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Doomslicer Gold Sparx Gems: 2037
#14 Posted: 00:14:34 26/04/2013
I had this same problem!!!
http://www.wiihacks.com/wii-ga...ture-guide.html
works with giants as well.
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siowm6 Yellow Sparx Gems: 1482
#15 Posted: 00:43:47 26/04/2013
Quote: Seiki
Here's possibly a stupid question, but how would one obtain a wired portal without having to call activision and have one sent to them or something like eBay?


1) But one in a Giants pack of any kind
2) Buy one off Ebay or other online retailer
3) Call Acti and say yours is broken (Wrong, if it isn't but.....)
Seiki Platinum Sparx Gems: 6150
#16 Posted: 01:45:48 26/04/2013
Quote: siowm6
Quote: Seiki
Here's possibly a stupid question, but how would one obtain a wired portal without having to call activision and have one sent to them or something like eBay?


1) But one in a Giants pack of any kind
2) Buy one off Ebay or other online retailer
3) Call Acti and say yours is broken (Wrong, if it isn't but.....)

Ok, thanks. I got a wireless one with my SSA pack (Wii) and was under the impression they'd be wireless for Giants too. It doesn't really matter too much, but it'd be nice to have one of each.
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niceguy1 Blue Sparx Gems: 532
#17 Posted: 04:07:58 26/04/2013
Quote: siowm6
Quote: Seiki
Here's possibly a stupid question, but how would one obtain a wired portal without having to call activision and have one sent to them or something like eBay?


1) But one in a Giants pack of any kind
2) Buy one off Ebay or other online retailer
3) Call Acti and say yours is broken (Wrong, if it isn't but.....)


Almost. #1 is not quite accurate. HAS to be the Wii Starter Pack. The portals are internally different, probably because of requirements of the different consoles. Not sure if the Wii U one would be fine or not. There's SOME cross compatibility, but it's a bit of a gamble unless you get an actual Wii pack.
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Seiki Platinum Sparx Gems: 6150
#18 Posted: 04:14:36 26/04/2013
Quote: niceguy1
Quote: siowm6
Quote: Seiki
Here's possibly a stupid question, but how would one obtain a wired portal without having to call activision and have one sent to them or something like eBay?


1) But one in a Giants pack of any kind
2) Buy one off Ebay or other online retailer
3) Call Acti and say yours is broken (Wrong, if it isn't but.....)


Almost. #1 is not quite accurate. HAS to be the Wii Starter Pack. The portals are internally different, probably because of requirements of the different consoles. Not sure if the Wii U one would be fine or not. There's SOME cross compatibility, but it's a bit of a gamble unless you get an actual Wii pack.


I intend to get Wii anyway, so that works out perfectly.
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SlayerX11 Emerald Sparx Gems: 3488
#19 Posted: 04:16:54 26/04/2013
wii and wii u work with each other and the ps3. I own all 3 and have used them on each. The xbox version will not work it will glow up but not work.
siowm6 Yellow Sparx Gems: 1482
#20 Posted: 04:34:22 26/04/2013
Quote: SlayerX11
wii and wii u work with each other and the ps3. I own all 3 and have used them on each. The xbox version will not work it will glow up but not work.


Just to make this easier, I have checked each of the following portals for compatibility, and all of them will work with the wii.

Ps3 Wireless S:SA
Ps3 Wired S:G
Ps3 Wired GITD S:G
3DS S:SA
3DS S:G
3DS GITD S:G
WII Wireless S:SA
WII Wired S:G
WII U Wired S:G
WII U GITD S:G
Battlegrounds

All will function for his required needs, so short of x360 (that I do not have available for testing), He can pretty much get away with anything else.
Edited 1 time - Last edited at 04:56:02 26/04/2013 by siowm6
Graz73 Emerald Sparx Gems: 3215
#21 Posted: 13:32:13 26/04/2013 | Topic Creator
interesting compatibility guide there Siowm6! I had no idea it was so cross-compatible.

It was MANY months before I realized my wii portal would work on my PC too. I got that driver that came with the Skylanders Universe game, but that wont fix a broken receiver...
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SlayerX11 Emerald Sparx Gems: 3488
#22 Posted: 15:00:36 26/04/2013
Quote: siowm6
Quote: SlayerX11
wii and wii u work with each other and the ps3. I own all 3 and have used them on each. The xbox version will not work it will glow up but not work.


Just to make this easier, I have checked each of the following portals for compatibility, and all of them will work with the wii.

Ps3 Wireless S:SA
Ps3 Wired S:G
Ps3 Wired GITD S:G
3DS S:SA
3DS S:G
3DS GITD S:G
WII Wireless S:SA
WII Wired S:G
WII U Wired S:G
WII U GITD S:G
Battlegrounds

All will function for his required needs, so short of x360 (that I do not have available for testing), He can pretty much get away with anything else.


Ya Xbox is the odd duckling. It only works on itself. I have tried the portal on the wii and ps3 all it does is power up the leds but doesn't read anything.
niceguy1 Blue Sparx Gems: 532
#23 Posted: 00:36:51 27/04/2013
You have too many portals. LMAO! Thanks for the info! Really irritates me that XBox is so stand-alone, I have an XBox, I play both Skylanders on the XBox, suddenly I feel limited. smilie I guess it's only XBox that had some unusual USB requirement. I know in SSA it was one of the only wired portals, maybe they found some way to wire it better when making the Giants portals, but XBox was set already... I dunno.

I REALLY thought that they were all, or mostly, unique to their own systems, that there was very little compatibility.
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zookinator Platinum Sparx Gems: 5726
#24 Posted: 00:45:27 27/04/2013
I remember in an old topic that Microsoft doesn't like other companies using their hardware, so they just made the XBOX portal compatible with the XBOX.
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Graz73 Emerald Sparx Gems: 3215
#25 Posted: 12:45:16 03/05/2013 | Topic Creator
I got the replacement portal from Activision yesterday! It took a week from my original complaint, until it was at my doorstep.

THANKS ACTIVISION!
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Himewad Yellow Sparx Gems: 1819
#26 Posted: 13:10:50 03/05/2013
Quote: Graz73
I got the replacement portal from Activision yesterday! It took a week from my original complaint, until it was at my doorstep.

THANKS ACTIVISION!


That's a pretty quick response. Well done, Activision.
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