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darkSpyro - Spyro and Skylanders Forum > Skylanders Toys and Merchandise > Quick question about figure warranty
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Quick question about figure warranty [CLOSED]
Dsi568 Emerald Sparx Gems: 3173
#1 Posted: 18:44:13 03/11/2012 | Topic Creator
I just finished filling out a return warranty on my newly broken dark spyro figure on the activision support website, I was wondering if anyone knows how they will contact you about your item shipment and if there is a way to track the item? Should I be expecting a phone call from activision support or an email regarding my new dark spyro figure? Thanks guys!
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Matteomax Platinum Sparx Gems: 5378
#2 Posted: 20:37:09 03/11/2012
I had asked them about a Stealth Elf figure, they never responded. (well, maybe because I asked for a Crystal one?)
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Will still be checking the forums every now and then!
Dsi568 Emerald Sparx Gems: 3173
#3 Posted: 00:27:36 04/11/2012 | Topic Creator
If anyone has received a figure from activision support, how long did it take for it to come and how did they let you know it was coming?
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czs716 Yellow Sparx Gems: 1440
#4 Posted: 00:43:24 04/11/2012
Quote: Dsi568
If anyone has received a figure from activision support, how long did it take for it to come and how did they let you know it was coming?



Activision never contacted me and the status on the order never changed from whatever the first status wad. I received my figure about a week later.
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Available for trade: NIB Walmart Exclusive Drill Sergeant (Not Red), NIB Granite Crusher. PM if interested.
Kung Fu Man Gold Sparx Gems: 2120
#5 Posted: 00:43:46 04/11/2012
Can you post a link to the page? I got a dud Slam Bam from the adventure pack on Amazon myself and I'd be keen to see about getting one that, well, works.

EDIT: Found the page and placed the claim.
Edited 1 time - Last edited at 00:59:24 04/11/2012 by Kung Fu Man
Dsi568 Emerald Sparx Gems: 3173
#6 Posted: 00:58:03 04/11/2012 | Topic Creator
czs716, thanks for the help, if you don't mind me asking what did you tell them exactly in your complaint? I never asked for a new figure assuming they would understand I wanted a replacement, I just told them what was wrong with it. Also I know they need proof if its a legendary or an adventure pack item, but what about dark spyro, he doesn't fit into those categories does he?
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czs716 Yellow Sparx Gems: 1440
#7 Posted: 01:07:17 04/11/2012
Quote: Dsi568
czs716, thanks for the help, if you don't mind me asking what did you tell them exactly in your complaint? I never asked for a new figure assuming they would understand I wanted a replacement, I just told them what was wrong with it. Also I know they need proof if its a legendary or an adventure pack item, but what about dark spyro, he doesn't fit into those categories does he?



I told them what happened and what got damaged. Did you fill out the replacement form on the support page?
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Available for trade: NIB Walmart Exclusive Drill Sergeant (Not Red), NIB Granite Crusher. PM if interested.
Dsi568 Emerald Sparx Gems: 3173
#8 Posted: 01:09:04 04/11/2012 | Topic Creator
^ Yes I believe so, is that the one where they ask you the model number, then your address, what was wrong with the figure, etc.
I only told them that after about a month the toy just stopped working and the portal said the figure could not be found,was that enough?
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Edited 1 time - Last edited at 01:18:45 04/11/2012 by Dsi568
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