My son was playing the game and accidentally stepped on Chop Chop. Needless to say, his arm with the sword came right off. I was not about to go purchase (if I could even find one) a new one just for a broken arm. So I contacted Activision support to see what could be done. I went to the website and went to support. Followed all the links to the skylander figures and choose Chop Chop. It didn't ask what was wrong with my figure, only asked what the model # of the figure was. I put it in and then followed the instructions on the form for my information. I submitted the request on 12/31/11. It wasnt until 1/4/12 before my RMA changed to something other than processing. It had a tracking # from UPS. Upon checking that tracking # with UPS, I saw that the # was generated but nothing more. It wasnt until that Friday that it actually left Activision. It was sent UPS ground from texas so I knew it was going to take a while. I just received the package today. Here is what the package looked like:
![[User Posted Image]](http://i81.photobucket.com/albums/j230/tomjonessinger/IMAG0325.jpg)
As you can see this is clearly labeled as a Chop Chop on the outside of the packaging. Upon opening the package, this is what I saw on the inside:
![[User Posted Image]](http://i81.photobucket.com/albums/j230/tomjonessinger/IMAG0326.jpg)
Not nearly enough packaging for something that could be considered fragile. I have seen worse and obviously I have seen better packing, but since the figure works, I dont mind. Inside all that packing was this:
![[User Posted Image]](http://i81.photobucket.com/albums/j230/tomjonessinger/IMAG0327.jpg)
A new figure and a web code. I was suprised by the web code at first, then I realized that the old web code is tied to the broken figure and I would need a new web code if I wanted to update it on the web from console playing. All in all, 3 weeks for a replacement figure is not that long to wait. Being that this figure was only broken in appearance and worked fine in the game, I am not complaining at all. Being that Activision didnt even ask for the broken figure back, I am estatic as now my kids have 1 figure they wont fight over. Woo hoo!